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Baskin-Robbins
- Ice Cream & Frozen Yogurt
- Overland Park, KS
About this business
Location details
12021 Metcalf Ave, Overland Park, KS 66213, Overland Park, KS, 66213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 11:00 p.m. |
Employees close the place earlier and do not follow the timings listed. They have all sort of reasons for that.
Honestly, the customer service here was really disappointing. The staff didn’t greet anyone when we walked in, and their attitude felt rude and unwelcoming. It seemed like they didn’t really want to help customers at all. Definitely not the kind of experience you expect from Baskin-Robbins. Very rude staff
Customer service is below average. We were waiting for quite a while with no offered assistance. Staff really needs to maintain cleanliness and inviting atmosphere. Didn't make a purchase.
I’ve consistently found the Baskin-Robbins on Metcalf to be unacceptable. Every time I've made a stop there for my grandkids, it's the same disappointing experience. In contrast, my favorite Baskin-Robbins location at 11528 W 95th St, Overland Park, KS 66214 takes pride in maintaining a clean and inviting atmosphere that truly embodies the delightful essence of ice cream, despite the inherently messy nature of the business. Unfortunately, the Metcalf location greets its customers with uncleanliness, and it only gets worse on... read more
Frequently asked questions about Baskin-Robbins
How is Baskin-Robbins rated?
Baskin-Robbins has a 4.2 star rating with 326 reviews.
When is Baskin-Robbins open?
Baskin-Robbins is open now. It will close at 11:00 p.m.
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