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Baskin-Robbins

3.0

About this business

Location details

Piney Orchard Marketplace, 8743 Piney Orchard Pkwy, Odenton, MD 21113, 8743 Piney Orchard Pkwy, Odenton, MD, 21113, United States

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3.028 reviews
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Laura Q's profile image
Laura Q 
a month ago

Worst baskin robbins ever! 

CiCi H.'s profile image
CiCi H. 
9 months ago

Customer service is the worst. Plus they showed poor communication working together as a team which messed my order up. Will not be returning to this location. 

Tina Sonde's profile image
Tina Sonde 
a year ago

I am so disappointed in the cake that I ordered for my daughter's birthday. When I checked it before I left, I noticed right away that the writing was sloppy. Then, I noticed "HAPPY" was spelled wrong! REALLY!!!!! I asked, "Can you fix this?" I was told no. I left with the cake since it was prepaid as I ordered it online. After a call to customer service, I was told the owner will call me within two days. WE will see. 

A V's profile image
A V 
a year ago

Most of the staff are great, friendly, and go above and beyond. But there are a few bad apples there that earned them two stars. There is one guy that will avoid eye contact so he doesn’t have to take your order and rather force you to use the kiosk. The manager is one of the worst. I had ordered an ice cream cake online and reserved it a month in advance. The morning of the event, I went in and they didn’t have it. After they investigated, the manager said they got the order a month ago and got the cake then, when I didn’t ... read more

V A's profile image
V A 
a year ago

Most of the staff are great, friendly, and go above and beyond. But there are a few bad apples there that earned them two stars. There is one guy that will avoid eye contact so he doesn’t have to take your order and rather force you to use the kiosk. The manager is one of the worst. I had ordered an ice cream cake online and reserved it a month in advance. The morning of the event, I went in and they didn’t have it. After they investigated, the manager said they got the order a month ago and got the cake then, when I didn’t ... read more

Frequently asked questions about Baskin-Robbins

How is Baskin-Robbins rated?

Baskin-Robbins has a 3 star rating with 28 reviews. 

When is Baskin-Robbins open?

Baskin-Robbins is temporarily closed. 

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