This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Baskin-Robbins
- Ice Cream & Frozen Yogurt
- Odenton, MD
About this business
Location details
Piney Orchard Marketplace, 8743 Piney Orchard Pkwy, Odenton, MD 21113, 8743 Piney Orchard Pkwy, Odenton, MD, 21113, United States
Get directions
Worst baskin robbins ever!
Customer service is the worst. Plus they showed poor communication working together as a team which messed my order up. Will not be returning to this location.
I am so disappointed in the cake that I ordered for my daughter's birthday. When I checked it before I left, I noticed right away that the writing was sloppy. Then, I noticed "HAPPY" was spelled wrong! REALLY!!!!! I asked, "Can you fix this?" I was told no. I left with the cake since it was prepaid as I ordered it online. After a call to customer service, I was told the owner will call me within two days. WE will see.
Most of the staff are great, friendly, and go above and beyond. But there are a few bad apples there that earned them two stars. There is one guy that will avoid eye contact so he doesn’t have to take your order and rather force you to use the kiosk. The manager is one of the worst. I had ordered an ice cream cake online and reserved it a month in advance. The morning of the event, I went in and they didn’t have it. After they investigated, the manager said they got the order a month ago and got the cake then, when I didn’t ... read more
Most of the staff are great, friendly, and go above and beyond. But there are a few bad apples there that earned them two stars. There is one guy that will avoid eye contact so he doesn’t have to take your order and rather force you to use the kiosk. The manager is one of the worst. I had ordered an ice cream cake online and reserved it a month in advance. The morning of the event, I went in and they didn’t have it. After they investigated, the manager said they got the order a month ago and got the cake then, when I didn’t ... read more
Frequently asked questions about Baskin-Robbins
How is Baskin-Robbins rated?
Baskin-Robbins has a 3 star rating with 28 reviews.
When is Baskin-Robbins open?
Baskin-Robbins is temporarily closed.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com