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Baskin-Robbins

3.4

About this business

Location details

12418 La Grange Rd Suite #155, Louisville, KY 40245, Louisville, KY, 40245, United States

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WeekdayScheduleStatus
Mon11:00 a.m. to 10:00 p.m.
Tue11:00 a.m. to 10:00 p.m.
Wed11:00 a.m. to 10:00 p.m.
Thu11:00 a.m. to 10:00 p.m.
Fri11:00 a.m. to 10:00 p.m.
Sat11:00 a.m. to 10:00 p.m.
Sun11:00 a.m. to 10:00 p.m.
3.4134 reviews
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Alambrito prieto's profile image
Alambrito prieto 
on Google
a month ago
Kibra Zerzgi2233eeeii's profile image
Kibra Zerzgi2233eeeii 
on Google
a month ago

Good costumer service and amazing birthday ice-cream! 

Calla Isabella's profile image
Calla Isabella 
on Google
a month ago

Frustrating experiences here under new owners. Earlier I went to use coupon type I have used before at other locations many times no issues, and here before. But here was told it wasn’t correct after I’d been rung up and when I mentioned I’ve used before the manager was rude and unwilling to help in any way to fix the situation. Left frustrated by it, and the prices here are way too high - $6+ for one scoop? Definitely would recommend the Middletown location first. 

Mike Geez's profile image
Mike Geez 
on Google
a month ago

I NEVER write reviews. This place is to be avoided at all costs. The prices are outlandish per scoop of ice cream. The Lemon Custard ice cream, which my daughter had loved at another location, had SOURED. The gentleman behind the counter, who I believe to be the owner, even seemed uncomfortable selling the 2scoops to my daughter. I hope this place goes out of business. 

Angela Ramirez's profile image
Angela Ramirez 
on Google
2 months ago

The past few times I have been there, they have given me low-quality customer service. The employees do nothing to make you feel welcome as you walk in the door, or throughout your entire time in the store. They seem upset every time I pull out my phone to use my Baskin Robbins reward points. On our last visit, they charged three extra items to our order that we did not purchase. When we tried to address that with them, they argued with us and were reluctant to give us our money back. 

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Frequently asked questions about Baskin-Robbins

How is Baskin-Robbins rated?

Baskin-Robbins has a 3.4 star rating with 134 reviews. 

When is Baskin-Robbins open?

Baskin-Robbins is closed now. It will open tomorrow at 11:00 a.m. 

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