Baskin-Robbins

Kelsey Larsen 

on Google

a month ago

Multiple issues with visiting tonight. Did a mobile order, did not have ingredients for shake that was ordered, let me know when I arrived and we changed the flavor. Got home and started eating our ice cream and my husbands was the wrong flavor and did not have the toppings that we paid extra for. Not mentioned while I was in the store waiting for my order, while eating my husband finds hair within the scoops of his ice cream. 

Thomas Wilhelm 

on Google

3 months ago

Ordered two sundaes from this Baskin Robins, two nights in a row from DoorDash. BOTH night the CARELESS employees have “forgotten” my toppings. Being the second night this happened I decided to call the store just to inform them they maybe missing the section for extra toppings on customers orders. When I called I was greeted with a VERY RUDE “HELLO?!?” I’ve worked in customer service for 15 years and I have NEVER had someone answer the phone in that way when a paying customer is calling . After explaining my issue, which co... read more

Lee Gee 

on Google

6 months ago

I understand the world is a different place today than it used to be. However, I still don't think that serving ice cream should be all that complicated. We literally repeated our order 7 times which was simply 2 scoops in a cup, 2 scoops in a cup and one scoop on a cone. So if that's something that confuses you, maybe you shouldn't work serving ice cream. I don't put anyone down for having an honest job. But when an elderly man customer walks into the store and he is completely ignored, there's something wrong with the worl... read more