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580 Frederick Rd, Catonsville, MD 21228, Catonsville, MD, 21228, United States
Get directionsOnly 1 person working with 4 people trying to place orders. There was 1 person cleaning & other one doing nothing. I get the cleaning but you can pause to keep customers.
Placed a mobile order and when I got there they said they did not have it. My phone number was on the receipt. They could have called me to. Let me know. They also said they were unable to cancel the order and I had to do it online.
Worst customer service!!! Never going there again I don't even wanna give 1 star. We were 5 friends went in at 9:30 pm to get ice cream, the lady working there was very Rude, we ordered ice cream she SLAMMED the ice cream door after packing the scoop. If you people don't wanna serve the ice cream until 10:00 pm why do you even open the store, just close the store and change the timings of the store!!! By the attitude of her We just got 2 ice creams and even while paying she gave us an attitude. And we are about to leave then... read more
Very bad customer service. There is lady who doesn't want to serve the customer. I wish I could give zero.
This isn't the 1st time we've received poor service at this location, but tonight's visit takes the cake. So much so, I'm actually taking the time to write a review. If 0 stars were an option... "Service" couldn't have been more rude or slow, acting like my kids & I were interrupting their screen time by patronizing their business around 7:30 tonight. Took over a minute to put down their phone & stand up (from the counter they were sitting on), before slowly making their way to the ice-cream freezers. Once there, the "effort... read more
Baskin-Robbins has a 3.6 star rating with 77 reviews.
Baskin-Robbins is temporarily closed.
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