Barwon Health Outpatient Services

Hayden Bishop 

on Google

2 weeks ago

Outpatients at Geelong Hospital is an absolute job told to wait up to 2 hours but I have to wait up to 4 hours for an appointment then to be told that I needed to be booked in with a different surgeon at outpatients in three weeks so wasted my time today And cost me hours at work be nice if it was more organised 

Cyndi De Rossi 

on Google

2 months ago

After getting a letter telling me to call for an appointment and advising I have 3 weeks to make appointment or my details will be cancelled, I’ve been calling up to 5 times a day for 3 weeks to no avail. Either the message service says high delays and ring back later or it puts you on hold for ages, then as you get excited because it finally starts to ring through, you get hung up on before anyone answers. I’ve had 3 weeks of this! If they are this inept at answering their phones I certainly don’t trust the level of care I ... read more

Julie Peceski 

on Google

2 months ago

Very poor customer service. I called this morning to making appointment . I ask her to make appointment on a Tuesday or Wednesday. She gives me a date and I ask her if it is a Tuesday or Wednesday. She was so very rude and arrogant she couldn't even tell me what day it was . By The voice she was like 50s year old woman very poor customer service. She said oh my gosh really sad. Pity I didn't get her name her shame. Zero customer service stars 😞 

talulla bird 

on Google

2 months ago

this place is terrible, not only will you be waiting for hours when your appointment is booked for 8.30, but when talking to front desk staff to book the appointment you will be degraded and condescended like no other. do not come here. 

Rebekah Booby 

on Google

2 months ago

This place was absolutely terrible, had an appointment at 8:30 still wasn’t seen by 9:30. Yet 3 other patience who showed up at around 9 were seen before me. No tissues or anything for you to use. Absolutely disgusting, not coming back again🫡