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Barbeques Galore

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4.3
50 reviews
|Grilling Equipment|Brea, CA 92821

2315 E Imperial Hwy, Suite A, Brea, CA 92821

(714) 256-0786

https://www.bbqgalore.com/

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4.3
50 reviews
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  • 48 Reviews4.4Google
  • 1 Review4.0Insider Pages
  • 1 Review1.0Yellow Pages
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torero76 on Yellow Pages

12 years ago

06/28/2009, 10:14 AM
I called in the morning to get hours and directions and pressing #2 (the prompt) did not work. Called back in the afternoon and was attended to by staff that left me on hold for 10 minutes while she said she would get someone to help me. I was trying to find out if they had a fire plate for the Fire Magic BBQs we had purchased from them a few years ago. A male customer service representative picked up the phone while I was on hold and then abruptly put me back on hold before even bothering to ask if he could help me. The CSR from Barbeques Galore didn't know anything and told me she would ask her manager and they would give me a call back right away. About two hours later I dropped in since I was in the area (usually about a 20 minute drive) and the girl said that the manager was still busy, but one of the other CSRs over heard our conversation and said that they don't stock parts for Fire Magic and that they could special order them. Um, hello? Really? I can go on the internet and order the part and have it delivered to my door. Why would I need BBQ Galore if they are going to special order the part? Barbeques Galore couldn't tell me that over the phone? It is very hard to recommend calling Barbeques Galore and unless you live close by, you would be better off going to Home Depot or Lowes.
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carol n. on Insider Pages

13 years ago

09/04/2008, 03:58 AM
Great selection of BBQ's and equipment We purchased our stainless steel built in BBQ from this store. The service was prompt but NOT pushy. We liked that. It had a wide selection to choose from, and we felt their was value for what we got. The person who was to install came out prior to make sure everything would fit and was prompt, polite and professional. He measured and then came back out and installed within a few days. If you are looking for a wide variety in selection and convenience we had a good experience here. The prices are reasonable for what you get.
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