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Bank of the West

2.2

About this business

Bank of the West provides checking, savings, credit cards, mortgages, auto loans, business banking, commercial banking and more. Bank of the West pairs the mobile and online banking capabilities of a world-class global bank with the personal attention of a local bank. Member FDIC. Equal Housing Lender. Visit us at 2555 E Camelback Rd, Phoenix, AZ 85016 

Location details

2555 E Camelback Heights Way Suite 160, Suite 160, Phoenix, AZ, 85016, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
2.251 reviews
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Michael Dunn's profile image
Michael Dunn 
on Google
2 months ago

I went to withdraw money and my account was frozen. And after contacting customer service my account was supposed to be unfrozen. Come to find out this was not true. I call customer service again and after a 45 minute conversation I'm told I need to go in personally and prove who I am with a valid I D. This is pure B.S. especially on a weekend and my job mandating I work 6 days a week 10 hrs a day As a result of this I'm now living in my car. All I'll get is an " I'm sorry" how about compensation for my time energy and menta... read more

Justin Time's profile image
Justin Time 
on Google
7 months ago

They deserve their two-star rating. Run like hell there as bad as Bank of America, Wells Fargo, and Chase. Customer service is not their priority and they're full bull shit fees. 

Lyle Spangler's profile image
Lyle Spangler 
on Google
a year ago

Worst company do deal with…. Ever! Bank of the west was awesome, once the switch happened it’s been a nightmare! Incorrect credit reporting locked my online account and can’t figure it out Call center is in the Philippines and they can barely speak any English. Nonstop phone calls by a machine with no help provided. Almost impossible to make a payment towards anything without having to argue with “Jim” from halfway across the world Your Branch managers at the locations are even frustrated due to the lack of support. This com... read more

WBNM Arizona's profile image
WBNM Arizona 
on Google
a year ago

What a JOKE! A BMO credit card just shows up at my house that I did not apply for. No info about interest rates etc. So I do what any normal guy does, I call the number on the back of the card. The number ON THE BACK OF THE CARD is not "correct". No matter how many times I call [from PHX AZ] they say I am calling Canadian customer service. The BMO branches want me to come in for help. NO! BMO bought my credit inion, Bank of the West, and I had not used them since summer of 22. Why would they just send me a credit card that I... read more

Michael Allen's profile image
Michael Allen 
on Google
a year ago

Took forever to get a cashier check refused to let me withdraw cash rude unprofessional tellers...canceling my account.. 

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Frequently asked questions about Bank of the West

How is Bank of the West rated?

Bank of the West has a 2.2 star rating with 51 reviews. 

When is Bank of the West open?

Bank of the West is open now. It will close at 5:00 p.m.  

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