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Banfield Pet Hospital
- Healthcare
- Olney, MD
About this business
Location details
18163 Village Center Dr, Olney, MD, 20832, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 6:00 p.m. | |
| Sun | 08:00 a.m. to 5:00 p.m. |
The communication and customer service at this location is ROUGH. I’ve left multiple voicemails asking for assistance to get my dogs vaccine records to apply for an apartment and it’s been over a week with no call back (this was before the snow storm). The customer service is not only poor in communication but not nice or welcoming in the least. Sadly I’m counting down the days to change vets.
I love Banfield Olney. The staff are very friendly and always make you feel like your pet is the most important one. Communicarion with the doctors us great, and I appreciate the option for video visits
This location is a nightmare. Front desk staff ignores you when you walk in, doesn't listen to reasons why you come in, and the so-called Manager, Jackson, needs some SERIOUS managerial refreshers. DO NOT COME TO THIS LOCATION. Between misdiagnoses to inconsistency with quality of care from vets, nothing is operating effectively at this location. I had heard rumors about this location but we live in Brookeville so it's convenient. Never again will we bring our dogs here, especially since one is senior and TRULY needs quality... read more
It breaks my heart to write this (because I hate complaining and calling people out) but this location has been nothing short of an absolute nightmare. Jackson, the Manager/Supervisor, is one of the most incompetent, uncaring, and ill-equipped managers I've ever seen in my life. As a service vet, having my dog cared for properly means everything (I suffer from PTSD) and if I am not the one to bring Nala in, my wife does. But both of us have concluded that we are going to make a trek to visit another location. THIS LOCATION I... read more
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.7 star rating with 113 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 8:00 a.m.
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