Banfield Pet Hospital

Justyn Candelaria 

on Google

a month ago

How unprofessional that Shelly was to my mother yesterday and how she treated her. Making her wait for 3 hours and saying the appointment she made weeks ago was invalid and unwilling to assist her. Instead of see how she can fix the issue for the appointment system she then blames the company of banfield and not making the effort to make right in helping my mother (the client). Also the treatment of my dog in doing 3 different vaccines with my dog and then my dog threw up because of how much they have her all at once and did... read more

Ashley Pierre 

on Google

2 months ago

This location is so rude they will NOT accommodate you at all. They called me to rush me to my appointment and once I got there they told me they can’t see my puppy. They have this black woman as the manager and she was not helpful at all in any way. She was questioning me as if I was an employee or she was a police officer pulling me over Not even the doctor was helpful. Who hid in the back office & wouldn’t see me because I was late for a check up appointment which is ridiculous and not good customer service. Go somewhere ... read more

Ashley Pierre 

on Google

2 months ago

This location is so rude they will NOT accommodate you at all. Thry called me to rush me to my appointment and once I got there they told me they can’t see my puppy. They have this black woman as the manager and she was not helpful at all in any way. She was questioning me as if I was an employee or she was a police officer pulling me over Not even the doctor was helpful. Who stayed in the back wouldn’t see me because I was late for a check up appointment which is ridiculous and not good customer service. Go somewhere else t... read more

Anna 

on Google

2 months ago

Unfortunately after 8 years a Banfield member at so many locations, across the country due to active military household - we settled to New York this year. Due to the experience at this specific location over two visits, is the reason we have decided to leave Banfield. We drove from Astoria to this location, to be at a “not so crazy” location compared to a NYC 5Boro location, and we just had to go back home because the staff made a mistake and failed to inform us in advance that we needed to be sent medication for reactive d... read more

Selena Johnson-Turner 

on Google

2 months ago

I love the care they give to every animal. It's quite and clean there and the staff is very pleasant.