Banfield Headquarters

E. Flynn 

on Google

5 days ago

Stay Far away from Banfield. THEY ARE NOT A PET HOSPITAL. They are a clinic that offers limited services. Also, they're payment plans are not transferable to other veterinarian services, such as an Emergency Pet Hospital, where a slew of services are provided that Banfield neither has the facilities or capabilities to perform, due to the fact that the corporate that runs Banfield (Mars, yes, the candy maker) is too damn cheap to create a true full-service veterinarian hospital. Furthermore, do not get trapped into a Banfield... read more

Arielle Gormes 

on Google

a month ago

Do yourself a favor and don't use Banfield. My appointments are routinely canceled on the day of, the customer service is horrible, one location in my area allows you to book an in-room appointment in the morning and then cancels it because they actually on take in-room appointments in the afternoon. The waiting rooms aren't clean and my entire experience for the past year has been unpleasant. I will not be renewing my wellness plan as today's cancellation for my dog's needed vaccines was the last straw for me. We will be go... read more

Diamond Girl 

on Google

2 months ago

Amazing facility! But as high tech as it is, the bathrooms need circulation. 

Ryan Cox 

on Google

3 months ago

DO NOT BUY WELLNESS PLAN: I wish I could give zero stars for what’s turned out to be a horrible company to work with. We have been Banfield Wellness plan partners for 12 years almost with 2 dogs paying out up to $59.50 per month per dog. One of them passed away on February 1 and when I went to cancel the plan they tried to get me to pay 4 additional months worth of service even though the dog is dead. They ended up giving me a concession and taking it down to one additional payment which is crap. When I then tried to cancel ... read more

Shannon Morgione 

on Google

4 months ago

I wish no stars was a choice. This company holds their customers hostage when it comes to discontinuing pet care. No one is ever available via phone or chat. I've spent more than 5 hours today attempting to contact someone and have been hung up on, put into 90+ minute cues, told I was 13th in line to chat SEVERAL times. The absolute worst customer service. I'm not surprised that there's a 90 minute hold to cancel your plan...it makes me believe everyone is jumping ship which is why the phones are so busy.