Banfield Headquarters

Grady 

on Google

a week ago

Added me to an account without making me an account holder for my animal, took my billing info and then effectively locked me out of said account but continued to bill me and refused to remove my billing info from the account that i no longer agreed to at time of renewal (which i also had no say in) customer service was useless. Avoid this company, go with a local vet. Edit: Called your number. Rep still couldn't help me because I'm not the account holder, i had to issue a stop payment and cancel my debit card to avoid being... read more

Linda Jimenez 

on Google

3 weeks ago

My dog recently passed n I had to continue to pay. I could either pay remaining balance or continue with monthly payments. When I entered into this contract I was never informed of this certain detail. They don’t tell you about this. You’re already distraught making arrangements for your little one but it doesn’t seem to bother them as long as they get their money. So to make a long story short I paid the balance even though I didn’t think it was right. Didn’t feel like arguing with them. 

Gaetano Piro 

on Google

a month ago

I do not believe this, I close my membership for my dog, and after 4 months I see it a charge on my credit card of $56.95, I called the headquarter and the response was did you read our policy, and I said did you see it the charge me my last visit, what a garbage company now I will need to contact my credit card to get the money back. And also they saying to cancel the plan need to be direct with the headquarter and the Veterinarian she never told me that, she just said your plan is no more active. 

Brian Resendez 

on Google

a month ago

The customer service at Banfield is horrible. Our dog has been living in Mexico with us for over a year and we have called and left messages for the wellness plan to be stopped many many times. We finally went to our bank who fought on our behalf. We did not recoup the funds but expected policy to be closed out. Received email asking for us to come back yesterday and today received a $269.00 charge on my card which was no longer authorized. Went to their office complex in Vancouver and found a security guard and mail room su... read more