Banfield Headquarters

Robert Cooper 

on Google

a week ago

Absolute scam artists. Picked up a pet that was not mine and was told 62.72. I paid it. Got home and they charged me 201.59. They said there was a balance for a previous pet so they used the card in file. My card was not in file I picked up a dog for someone and they left a voicemail saying they are recharging the card. Without consent or permission. That is called FRAUD! The reckoning is now upon you! Im activated. No wonder there are so many lawsuits against this crooked fraudulent company. 

Sher Marshall 

on Google

2 weeks ago

I have been with them for 13 years and no more. Last Tuesday my dog became seriously ill I called Banfield in Murrieta CA to get my dog in and I was told they were booked that day and the follow day I said this is a critical situation they referred me to VCA Emergency Pet Hospital where I spent 7.5 hours with a very sick dog. Over 1000 dollars later I was told my dog had chest cancer which was a shock. The Dr at Banfield never found this when she was there for her check up in March 2026. We were sent home with a list of home... read more

Martha Garza 

on Google

a month ago

This people don't answer the phone and when they do you're on hold for more then 16-29 minutes. The meds are sent to be filled to different establishments without letting you know. The drugest will call Banfield with no luck. The Dr. at benfield stress how important it for the pet to take meds, but between the Dr. and lack of help or lazy staff no mess are provided at the end. I've taken my pet there three times and have chased the mess with no end result. Banfield makes it hard to cancel them. I'm very unhappy with their se... read more

Veronica Martinez 

on Google

a month ago

First off, my comments are based on my experience with Banfield. Two pet's, over 2 year's enrolledin ActiveCareplus. . As a consumer who paid in good faith for "professional veterinary services" promoted by Banfield offering savings. If you care for your pet please be advised and do your research.. .there are several platforms available to research a company. The care provided to my pet's was shoddy. My cat had a cardiac event under anesthesia on Sep 2025 to add insult to injury the vet marked the cleaning as "teeth polished... read more

Nicole Owen 

on Google

a month ago

!!!!!BEWARE!!!!! This review is solely based on the Banfield organization and not a direct reflection of any individual location (though most locations operate subpar as well). Let me start by saying I have had an account with Banfield for the better part of the 13 years, solely out of necessity of convenience of location and not based at all on satisfaction. Unfortunately I had to put my dog down after 15 years together and the Dr conducting our home euthanasia reached out to my dog’s vets office (Banfield) to let them know... read more