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Baltimore Window Factory, Inc.
- Doors & Windows
- Middle River, MD
About this business
Baltimore Window Factory is a certified WBE woman-owned small business, manufacturing windows, doors and cabinetry. The company s windows include the Thermalator in styles that include double-hung tilt, two-and three-section sliders, picture windows, casement, awning, basement hopper, as well as bay and bow windows. Its window products also include the Great Lakes and GrandView 3000 window series, Great Lakes GrandView 5000 series, Champion aluminum windows and vinyl construction windows. The company also manufactures steel ... read more
Location details
8871 Citation Rd, Middle River, MD, 21221, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
First let me say, I did not purchase windows. I purchased kitchen cabinets. THEY ARE BEAUTIFUL!!!! I dealt with Sean Salisbury who not only asked me my "must haves" and "would loves", but he designed me a kitchen that included both. He measured the existing space and ordered my cabinets. The cabinets were delivered EXACTLY when he said they would be. My contractor had no questions about the location of each cabinet. The instructions were easy to follow. I will be calling here again when we remodel our master bathroom!!!!
The customer service at the business is far from good. The attitude you get on the phone is not acceptable. I am not sure where the manager or owner is when their employees are talking to customers but they really should pay closer attention before they lose the customers that keep money coming in so they can pay their rude employees.
Do not buy windows from this company. I have had more problems in dealing with this company than I can say. The manager Jerry is nowhere to be found and doesn't like to return calls which makes getting anything accomplished nearly impossible. Their inside sales/office lady Tammy is the only one who seems to know anything about customer service. The product is adepuate at best. The design of their Thermaweld windows is poorly executed in that the H channel for double windows gives the chance for air to come thru. We had the w... read more
I called this morning to place an order with Angie and her attitude is horrible. I placed my order with another company.
The Vwstyle review is from an employee, the company is very unprofessional and does not produce a good product even for the cheap rehab jobs that you may be doing. They promise a week turn around only to be denied that after 8 weeks of waiting and still no product. BWF is quick to take your money and promise a solid product but the results of the product and service is not exceptional. I RATE THEM ZERO STARS for poor service and a very poorly produced product, if your window cracks, they blame you or state that its science, ... read more
Frequently asked questions about Baltimore Window Factory, Inc.
How is Baltimore Window Factory, Inc. rated?
Baltimore Window Factory, Inc. has a 1.9 star rating with 9 reviews.
When is Baltimore Window Factory, Inc. open?
Baltimore Window Factory, Inc. is closed now. It will open at 9:00 a.m.
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