Balise Automotive Group

T M 

on Google

3 weeks ago

Be careful when taking a loaner car. We were given a damaged lexus and upon returning it their service manager placed a claim with my insurance for damage we did not do. Be extra careful. 

Adam Hobson 

on Google

a month ago

Sold my wife a lemon. AC was broke, fan in engine broke and trunk is broke and won’t close. Don’t go here, it’s obviously a lemon dealership. Also they weren’t skilled enough to fix anything and had to send it out to two different places to be fixed. 

David PV 

on Google

2 months ago

Frustrating experience with the service department at Ford of Wilbraham, specifically John. I went there three times just to get a clear quote for a water pump replacement on my Ford Explorer. Visit 1: John quoted around $2,200. Visit 2: I asked him to confirm, and he added there may be up to $200 in incidentals (gaskets, fluids, etc.). I was told I’d get a written estimate once I dropped the vehicle off. Visit 3: I dropped off the car at 4:30pm, and John said he couldn’t give a written quote because the service department w... read more

Lisa Duffney 

on Google

6 months ago

Do not buy any service contracts with Balise. There coupons for oil changes do not have an expiration date on them but they say they expire. If you drive low mileage these coupons that you pre pay for will not be honored. Terrible service will never purchase a vehicle from Balise again. 

CHD Development 

on Google

a year ago

Balise recently went above and beyond for us, showing their commitment to local non-profits. They truly are community partners!