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Bacon Plumbing Heating Air Electric
- Contractors
- Rockwall, TX
About this business
Since 2011, Bacon Plumbing Heating Air Electric has been the trusted team for HVAC, plumbing, and electrical services in Rockwall, TX, and the Dallas-Fort Worth area. We've been the family-owned home services company of choice for increasing numbers of metroplex residents. Our customers love our business so much, a lot of our new clients are brought in on recommendation! This word-of-mouth approach helps spread the word about us and helps us reach more valued customers in our community. Trust our team with your home services... read more
Location details
2055 Kristy Lane, Rockwall, TX, 75032, United States
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I had a very disappointing experience with Bacon Plumbing. While the technicians were professional, the supervisor was dismissive and unhelpful when I asked for clarification about the charges. Instead of explaining the costs, he seemed offended that I questioned them and pressured me to approve more work without transparency. Worse, he insisted I pay upfront before the work even started, and what makes it worse is that the supervisor himself is Blackyet he clearly doesnt trust Black customers. No one should be treated this ... read more
STAY AWAY!!!Beware that they will charge you astronomical prices if they get even the slightest idea that you aren't aware how much the service should actually cost. The will take advantage of you if they ****** spouse wasn't aware of how much it should cost to put in an electrical outlet and a surge protector in our breaker box. Note that we didn't even have them out there for the surge protector but they scared my spouse into agreeing to it. Then charged us $1900. And apparently that price was discounted by some family pla... read more
My 83 yr old moms ac was only blowing hot air. I was visiting her and I found Bacon plumbing.. I wish I would have read the reviews first!! They said her coil was bad and charged her like $2500 to install it, the part was under warranty. Was later told by another AC person they would have only charger her $1200!! Then they did a hung right swing for unit and charged her another $2000, all in all her total was 5K. **** ***** got a nice bonus for selling us on this. This was on 10/26, ***** put antifreeze in it and since we we... read more
We got quotes from three plumbing companies to make men's & women's restroom repairs at a fitness facility. They all quoted similar dollar amounts for the work. Bacon Plumbing offered the longest warranty, so we engaged them. The next day after they started working, they had us meet one of their supervisors, ***** ****, at the building to discuss additional plumbing work. ***** told us that virtually all of the plumbing needed replacing. One hour later we received their estimate of $117,000 for the additional work. This was ... read more
*** Cracked sewer line replacement cost $32K. It was not necessary. Competitor did an inspection and the sewer line is completely intact. Technician tried to scam an elderly person. I would not suggest this company for your plumbing needs.
My parents were completely scammed when we called Bacon to look at the electricity. Their electricity was completely out, so I called Bacon to get an estimate. The representative happily said that there would not be a service charge, but failed to mention how expensive the diagnostic charge would be. My mom said that the service man spent very little time "diagnosing" a problem, yet he charged over $300 to tell her what needed to be done! Then he also said that the outside electric panel was my homeowner's responsibility, wh... read more
Asked about a leak at hot water heater & got conned into a 13k with 17k interest for full home recipe. Then to top it off have less hot water than I originally did in furthest bathroom that technician said could have been caused by the repipe. Asked if I wanted an estimate to fix.
Sadly I have found out Bacon's sewer replacement we paid $36,000 is 3 to 4 times what it should have cost (less than $9,000, probably closer to $5,000). They were the third company we had out for the sewer issue, and we were taken in by the seeming respectful way we were treated. When given the quote, we had no idea what the price should be and we were running out of time to fix it before things got serious. I was shocked, and I commented, "that's a car payment." But the financing was approved and they could begin almost rig... read more
Bacon installed a new tankless water heater and I signed up for their Friends and Family ongoing service to have no cost checkups going forward. They call constantly to schedule, which is good but the issue I have is that they continue to cancel on me every time I schedule a routine maintenance visit. I assume because they already have my money and will not gain anything from coming out to due a routine checkup or perhaps this Rockwall based company still hasn't permitted itself to do business in Lake Dallas as they were cau... read more
Business response:
Hi *****, We'd love an opportunity to make this right. Our plumbing manager will be reaching out to you shortly to discuss options and to make sure you're 100% satisfied with our work. We've also notified our call center manager about the re-scheduling concern and we'll be implementing some changes to remedy this as well. - Rafael S. Marketing Department
Frequently asked questions about Bacon Plumbing Heating Air Electric
How is Bacon Plumbing Heating Air Electric rated?
Bacon Plumbing Heating Air Electric has a 4.8 star rating with 7,179 reviews.
When is Bacon Plumbing Heating Air Electric open?
Bacon Plumbing Heating Air Electric is open now. It is open 24/7.
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