Backyard Pool Superstore

Glenn Millar 

on Google

a month ago

I bought what was advertised as a new Dolphin 2025 Model Explorer E30 on Amazon, which this company fulfilled. When I went to register the warranty, it turns out this is a refurbished model and was manufactured in 2022. This isn't a mistake. It's an obvious attempt to sell used products as new and not get caught. I suspect there are thousands of others. I will be talking to a class-action attorney and hopefully we can find other plaintiffs. 

Kimberly Millhouse 

on Google

3 months ago

This company is running a scam! Do not buy from them! They sell you defective products without serial numbers, then lie and tell you that you removed the serial number when you return it for a refund or exchange, and only refund 50% of your money as a restocking fee. I imagine they are reselling defective products with no serial numbers then ask you to send it back for a refund, rinse, repeat with the next customer. We bought a $900 Dolphin Nautilus Plus CC and it only worked for 10 days before it quit working. 

K Scarborough 

on Google

4 months ago

Don’t chance it. No customer service and huge restocking fee even if you return it unopened 

Eric Levy 

on Google

4 months ago

This company tried to scam me out of $799 by charging a 100% restocking fee after a dolphin robot failed and Amazon said they would refund. I would recommend against doing business with this company.