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Backyard Pool Superstore

1.7

About this business

Location details

209 Hamilton St, Trenton, TX, 75490, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
1.729 reviews
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Kimberly Millhouse's profile image
Kimberly Millhouse 
on Google
a week ago

This company is running a scam! Do not buy from them! They sell you defective products without serial numbers, then lie and tell you that you removed the serial number when you return it for a refund or exchange, and only refund 50% of your money as a restocking fee. I imagine they are reselling defective products with no serial numbers then ask you to send it back for a refund, rinse, repeat with the next customer. We bought a $900 Dolphin Nautilus Plus CC and it only worked for 10 days before it quit working. 

K Scarborough's profile image
K Scarborough 
on Google
2 weeks ago

Don’t chance it. No customer service and huge restocking fee even if you return it unopened 

Eric Levy's profile image
Eric Levy 
on Google
2 weeks ago

This company tried to scam me out of $799 by charging a 100% restocking fee after a dolphin robot failed and Amazon said they would refund. I would recommend against doing business with this company. 

Ryan Oleson's profile image
Ryan Oleson 
on Google
2 months ago

Seller on Amazon. Price dropped by $90 on a robot vac within 1 week of purchase, and BackyardPoolSuperstore won't make it right and also charge a 50% restocking fee if you return the item! I HIGHLY recommend to seek business elsewhere! 

Ronald Morton's profile image
Ronald Morton 
on Google
3 months ago

I got ripped off. Sent a totally different brand than ordered. And, I know of no one that does not have a phone. They are thieves. I think I'll call the Trenton police department. Is it not against the law to lie? It should be. It's the same as stealing. These people should be put in jail. I might just make this my mission. Negative 100 stars. 

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Frequently asked questions about Backyard Pool Superstore

How is Backyard Pool Superstore rated?

Backyard Pool Superstore has a 1.7 star rating with 29 reviews. 

When is Backyard Pool Superstore open?

Backyard Pool Superstore is closed now. It will open tomorrow at 9:00 a.m. 

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