clawfood on Citysearch
9 years ago
09/21/2011, 08:52 AM
Awesomely Awful! – Awesome Movers were totally terrible and it was the WORST experience I've ever had with ANY company I've ever worked with ever. They were paid and contracted to drive estate furniture to different destinations around the Western United States. They promised to deliver on specified dates chosen by them and didn't let us know the situation had changed till after those days had passed. We had all made arrangements to be off work in order to receive the shipments.
Ryan Rael, owner of Awesome Movers, did not ask permission before items were shipped and disregarded the stipulations of the contract and freight forwarded all shipments through another company. He made up a story about a freak August storm damaging his truck. Ironically, one of the shipments was to be received by a property manager in Colorado. Ryan contacted this man to tell him he was freight forwarding everything instead of driving it himself like agreed. The property manager demanded Ryan drive all furniture destined to arrive in Colorado because freighting everything would destroy furniture. Ryan's truck magically worked for that trip.
Ryan then mixed up shipments and we all had to deal with freight forward company to reroute our items correctly. Ryan and Awesome Movers could not be reached to pay freight forwarders for DAYS so our items sat in warehouses. Ryan told us, "God must have wanted it to be this way" and the items were wrongly shipped because "God must of worked it out this way." He took NO personal responsibility. Then when we received our furniture he put it all on wooden pallets without protecting the feet thus damaging all furniture. I lost a leg completely off one desk and had two giant gauges in a once perfect 65 year old table. To this Ryan said, "We live in an imperfect world." Never mind the table was my dead grandmother's and 65 years old and had traveled unharmed all over the US before Awesome Movers caused $1275.00 worth of damage to the table alone.
Then, Ryan jerked us around about the repairs. He made us get various quotes, then told us to go with the cheapest quote then randomly required further quotes. He refused to pay up front for any damages until my uncle had to get his lawyer involved. This was after Ryan attempted to send an unknown "carpenter" to my home address without permission for a third quote. Ryan would not supply this person's name or business name or phone number. When my fianc