Aviv Service Today

Thomas D. 

on Birdeye

3 years ago

I had them repair my refrigerator and they charged me $1800. Seemed very expensive, but I bit the bullet. A month later, my repaired refrigerator started leaking water every couple of days. When I called back to correct the issue, Aviv set up a return service call. The day they were to arrive, the repair tech told me I'd be charged another service fee of $99. When I called their office, I requested that they not charge me a service fee because the repair was so recently done, and they said they would have a manager call... read more

Thomas D. 

on Birdeye

3 years ago

I had them repair my refrigerator and they charged me $1800. Seemed very expensive, but I bit the bullet. A month later, my repaired refrigerator started leaking water every couple of days. When I called back to correct the issue, Aviv set up a return service call. The day they were to arrive, the repair tech told me I'd be charged another service fee of $99. When I called their office, I requested that they not charge me a service fee because the repair was so recently done, and they said they would have a manager call... read more

Tammy Houser B. 

on Birdeye

3 years ago

We called Aviv to service our dishwasher in Nov 2020. They first came out Dec 2020 and were unable to fix the dishwasher. They came out a total of 5 times, with 2 different technicians (charging us over $400 total for parts, labor and the 89 fee for coming out). They still could not fix it. They would not offer a refund on the labor. I contacted samsung and the technician came out 1 time and fixed it. This was about a month ago. The dishwasher has been working ever since. A neighbor of mine had Aviv try to fix their ref... read more

Karen A. Klickstein F. 

on Birdeye

3 years ago

After using them for over 15+ years I will find a new company. I called this morning for a refrigerator repair. They can give me an appointment for 11 days out. Seriously, 11 days. But, if I want someone today, they will gladly send a service tech for a $250 premium fee on top of regular fees. They said this to a loyal customer. In my business, I would NEVER throw my customers away. This demonstrates a lack of integrity and fair trade practice.