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Avis Car Rental

2.7

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Location details

295 Lucas Dr, Detroit, MI, 48242, United States

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2.74,996 reviews
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Lindsay Stallski's profile image
Lindsay Stallski 
on Google
a day ago

I would give this place zero stars if I could. My family has rented from this location four times over the past few years and never once had a good experience. One time we waited over two hours with our six-month old baby in tow to get our rental. Another time we were given a car that had clearly been smoked in. This most recent time, a few days ago, I waited an hour in line at the desk (two people were working and took more than ten minutes to check in each customer ahead of me). I verbally declined all optional coverage an... read more

Tristan Porto's profile image
Tristan Porto 
on Google
2 days ago

Don't rent from Avis. Broken shuttle bus. Extremely slow disorganized check-in counter. 

Sascha Helene's profile image
Sascha Helene 
on Google
3 days ago

The employees were great, but the wait was absolutely insane. Reserved a car about 3 weeks in advance, so they knew I was going to be there. But it was said they ran out of cars. The wait was about 2.5 hours to get a car - it was quicker for people to get an Uber to another car rental place and get a car than it was to wait here in line. Got off the shuttle around 11pm and waited in two lines until about 140am when I was finally assigned a car and got to leave. No real explanation was given. Not sure I will choose this renta... read more

Lisa's profile image
Lisa 
on Google
3 days ago

Utter Mayhem - Beyond Words. Six agents were inside checking people in and directing everyone to “go outside and wait under the little white tent,” yet only one staff member was outside assigning cars. Guests piled up in complete chaos. When I first arrived, maybe 8–10 people were waiting; within 20 minutes, there were 30, with no line and no tracking of who came out when. The lone staffer, repeatedly chased down by frustrated guests, kept saying, “I’m all alone out here and we don’t have enough cars for everyone anyway, so ... read more

Josh Estes's profile image
Josh Estes 
on Google
4 days ago

I've been here a couple times, has repeatedly been one of the worst avis rental car experiences in North America. They never have cars available, customer service moves very slowly, cars smell like smoke, and car selection is really poor. 

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Frequently asked questions about Avis Car Rental

How is Avis Car Rental rated?

Avis Car Rental has a 2.7 star rating with 4,996 reviews. 

When is Avis Car Rental open?

Avis Car Rental is open now. It is open 24/7. 

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