Avenue Medical Centre

Matthew Martin 

on Google

2 weeks ago

1 Star is too much. I was a long time patient with our entire family, called to book a doctors appt and was informed that i was no longer a patient. The lady on the phone was unpleasant and not willing to help in any regard. Would not recommend even calling as it would be a waste of your time. All the 1 star reviews are proof of the poor service. Now we have to find a new doctor. 

Sophie 

on Google

a month ago

sat on hold for half an hour, receptionist angrily hangs up the phone the moment i asked a question. the doctors are great, but the appointment desk receptionist has abysmal customer service skills. these people forget that they are working a medical office, not retail, and that the patient's well being is on the line. the front desk not only hung up on me while i was trying to reschedule on account of the lady on the phone seemed to be upset, but somehow lost my disability tax credit documents that i had printed out, filled... read more

John a Google user 

on Google

a month ago

I made an appointment my appointment was confirmed. When I got there there is a big long line. There is no way to let them know that I was there. You have to get in the line. You are not allowed even with an appointment you still must stand in line until it's your turn which was by the way 42 minutes after my appointment. I spoke to a couple of the regulars. And I was told booking an appointment is the same thing as just showing up therefore! My booking an appointment was no quicker than if I had a just come in off the stree... read more

Debi Campbell 

on Google

3 months ago

I have been a long time patient here for 40 years. When our family Doctor retired after 30 years things went downhill. We had one Doctor after another and a permanent replacement was hard to find. The clinic seemed to go downhill for a few years and my husband and I considered finding another place but I'm glad we didn't. It must be under new management but I feel its a total turnaround from how it has been the past few years. I'm very happy with Avenue Medical Centre now and never have to wait on hold for long. The staff is... read more

Milica Bob 

on Google

3 months ago

Very unethical! My mother was unwell and they said she could try the walk-in clinic, but the walk in doctor wasn’t seeing many patients, so no guarantee she’d even be seen. Even after waiting all day for it to open at 5. Then they told me she can’t go to another walk-in because her doctor would get charged. Excuse me?! So her only option is to wait endless hours in emergency or go without care? No other options allowed? You must be joking!