Avella Specialty Pharmacy

Nikki Wolf 

on Google

5 years ago

The customer service is horrific. They contact you asking to speak with "your first name." Then ask you for you DOB. Well so does the scammers and telemarketers, so how can you tell the difference? They messed my order up and three months later I still don't have my fertility meds. Between the doctor and this pharmacy I say that education doesn't equal intelligence. I'm so taken back by the lack of consideration and professionalism this pharmacy has. My insurance just switched to Optimum so I must use this pharmacy. I liked ... read more

Rena 

on Google

5 years ago

Terrible pharmacy to deal with operationally. They missed shipping a medication so I cancelled the order. Now I am dealing with getting a refund. I have probably called them at least 5-6 times over one order. When you call, you are routed to a "central" call center that really has no idea what is going on. Choose BraunPharmaCare in Chicago. I used them initially to fill my medications and they were FLAWLESS. I spoke to them only once and they shipped and delivered the medications on time. I will never go back to Avella despi... read more

Jamie J 

on Google

6 years ago

Absolutely terrible. I wish I could use a different pharmacy. I've already contacted my insurance to provide feedback. You wait on hold forever to get someone that doesn't know what is going on. You have to start from scratch every time and just hope this person is right and I'll get the medicine by the time I need it. They have messed up my medicine on way to many occasions. The majority of the staff seem less than enthused and sound like they could care less. Overall, avoid if you can!