Avalara

Jeremy J. Petersen 

on Google

3 months ago

I cannot recommend Avalara to anyone. If you are considering using their services, please read this review carefully to avoid the nightmare my small business has endured. Avalara provides sales tax compliance software—an essential, time-sensitive service for any business. In 2021, we upgraded to Shopify Plus specifically to use Avalara’s Avatax at the recommendation of our CPA. This program promised unlimited transactions for $250/month. Now, Avalara claims this is false, asserting they can charge us per API call. They are c... read more

Eden Coleman 

on Google

10 months ago

Horrible. My business is closed down and they still proceeded to charge my card and I am going on 10 days now and multiple calls to support trying to get a refund. This has to be some type of FTC violation, i gave them notice and my business is closed so why have you not refunded me!? 

Jeremy J. Petersen 

on Google

10 months ago

Avalara provides absolutely no customer service or account management. Employees seemed trained to avoid answering emails or scheduling calls to be responsive to customer issues. The company must be financially strained because they are quick to bill you even if it’s erroneous. We have been trying to get an erroneous billing issue sorted out for months & we are continually ignored by everyone at Avalara. A phone call following up the issue & trying to understand the issue would be helpful. We had a call a month ago with our ... read more

Nicholas Guest 

on Google

11 months ago

I was quoted by Avalara for six licenses for my LLC. I paid around $500 for them. Upon delivery, I was told I didn't need six but only two. When I looked at the two licenses, I realized I only received one. In the last email they sent, they apologized for the issues and told me they would update me with the license they missed. That was six days ago. Two days ago, I sent an email asking for the update with no reply. I am currently giving them 24 hours to at least update me, or I will go to my bank and request a refund. Then,... read more

Thomas Baxter 

on Google

a year ago

I have been a customer for almost 4 years for my very busy short term rental sales tax filings. There are 4 separate jurisdictions, each with unique rules and filing dates. Avalara has done a marvelous job of handling all filings and payments. I ran my own business in another state before retiring, and would never want to do that again. I heartily recomment the services of Avalara