AutoNation USA Plano

Lucia S 

on BBB

2 years ago

The vehicle I purchased broke down after only 5 months. The transmission, differential, and heater. Its been in the shop for 2 months already and I am still waiting. They lack customer service. Never call with an update when they say they will. They keep ordering faulty parts from the same supplier making me wait longer on getting it repaired. I really wish I would had gone elsewhere in purchasing a vehicle. I asked to exchange the vehicle and they want a trade in and offer ****** less than what I literally purchased it for ... read more

Cheyenne M 

on BBB

3 years ago

Worst car buying experience ever. The second day I had my car the shifter wouldnt register my car in park. I took it in to be fixed and to also have my we owe fulfilled. This included fixing the big deep scratches and getting my busted windshield (sold to me like this) replaced as well. I had to be dropped off at work so here I am without a car. Finally I got a rental approved that was just as bad. The rentals check engine light was on and it has major electrical problems and front end damage. A couple weeks go by and I got ... read more

BOB M 

on BBB

3 years ago

We bought a 2015 ****** Prius from Autonation on 2/28/22 The salesperson said that we should be receiving the tags and an inspection sticker in about two weeks. Three weeks later, we received the title, but no tag or inspection sticker.We waited until the temporary tag expired. On 4/26/22 Called AutoNation several different times.Kept getting bumped to several departments without any resolution. Also left messages on the answering machine of the salesperson. None of the calls were ever returned. We are going to get the car i... read more

bob m 

on BBB

3 years ago

They sell you a car and are so very nice. But when you sell your car and need to cancel warranties they give you the run around. It has been 8 weeks and no refund and no cancelation. They sell you something they never have any intention on giving you back. They push you in to extra items and basically steal your money. 

Joe C 

on BBB

4 years ago

Horribly rude and discriminatory towards the lower class earners. The sales person literally called me a complete zero and that's completely unacceptable. I don't care if buying my previous vehicles from private sales makes me a first time buyer, I will not stand for being called such from someone who's price gouging customers and disrespecting them.