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AutoNation USA Plano
- Automotive
- Plano, TX
About this business
Location details
4051 W Plano Pkwy, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Purchased a vehicle. ** in finance lied directly to my face, told me the only way to get my loan was to purchase the extra warranty and added $4000 to my cost. The next when I answered the survey, the manager reached out and told me that was false and I did not have to buy it. (I had told her I did NOT want it). They re-did my paperwork and I signed the docs. Then they told me the wrong doc was signed so I had to sign a THIRD doc. My first pymt was coming due- daughter totalled the car- insurance reaches out to my loan compa... read more
We purchase a ***** Pilot 2016 on Saturday, I requested they retain my trade in for the 5 days in case I had to return the car if my mechanic found anything wrong with the car. I got a verbal confirmation they would. I drove it Sunday and had some concerns, took it to our mechanic Monday he said it had transmission issues and to return the vehicle. I called *********** to let them know I would be returning it, they said my trade in was on a truck to ******* to an auction and could not get it back. We requested they provide u... read more
Stay away from this unethical dealership, I drove 3 hours to this dealership with a guaranteed offer. When I arrived to start paperwork they gave me an invoice 2k higher than what they were advertising, second they tried to charge me tax on my equity check and 3rd when we were doing the paperwork on the deal, they had another customer test driving the car, I then walked away from the deal and this dealership as fast as I could. Very poor customer service, stay clear of this place and check your paperwork all the way thru the... read more
My Review of AutoNation USA Plano Purchase and Initial Experience I recently purchased a used car from AutoNation USA Plano. The sales staff were friendly, and the buying process was straightforward. They walked me through the vehicle history and financing options.Issue and Response Five days after driving off the lot, I began hearing a clanking and popping noise under the car. Naturally, I was worried about repair timelines and refund policies. I returned to the dealership to express my concerns. Admittedly, I was a bit con... read more
This review details my highly negative experience with AutoNation, citing significant issues related to loan account information, license plate processing, and customer service. I experienced **********************'s failure to provide necessary loan account details, which made it difficult to pay my bills. I also found them negligent in ensuring timely delivery of my permanent license plates, leading to expired temporary tags. This negligence, I assert, resulted in my vehicle being ticketed and towed, with no reimbursement ... read more
I purchased a 2019 ****** Rogue in Aug 2023. I paid cash but purchased the extended warranty. I have sold this car in beginning of May 2024. Which I have reached out through phone and email (6 times) with reassurance that my warranty is being cancelled. I am still getting pass due notices from Paylink who is the company responsible for my warrenty payments. I don't know what more I can do at this point. I understand they will owe money to me due to cancelling warrenty early. So if they aren't cancelling it because of that, i... read more
October 2021, I bought my 91-year-old father a vehicle from AutoNation in CC. 2011 ******* $15k! 4K down and making payments. Vehicle had 98K miles on it .. had it for 18 months, driven only 4k miles and the transmission went completely out. I did not buy the warranty. Figured it was a reputable dealership. WRONG! Makes me sick to my stomach every time I think about it. Yes, partly my fault for not buying the warranty. But I trusted AutoNation, never again! hoping this doesn't happen to anyone else.
Business response:
We are sorry this happenend. We do inspect all of our vehicles before we retail them however we are unable to forsee future mechanical failure such as this.
The vehicle I purchased broke down after only 5 months. The transmission, differential, and heater. Its been in the shop for 2 months already and I am still waiting. They lack customer service. Never call with an update when they say they will. They keep ordering faulty parts from the same supplier making me wait longer on getting it repaired. I really wish I would had gone elsewhere in purchasing a vehicle. I asked to exchange the vehicle and they want a trade in and offer ****** less than what I literally purchased it for ... read more
Business response:
The unit is currently being repaired at our ****** location.
Worst car buying experience ever. The second day I had my car the shifter wouldnt register my car in park. I took it in to be fixed and to also have my we owe fulfilled. This included fixing the big deep scratches and getting my busted windshield (sold to me like this) replaced as well. I had to be dropped off at work so here I am without a car. Finally I got a rental approved that was just as bad. The rentals check engine light was on and it has major electrical problems and front end damage. A couple weeks go by and I got ... read more
Frequently asked questions about AutoNation USA Plano
How is AutoNation USA Plano rated?
AutoNation USA Plano has a 4.4 star rating with 1,405 reviews.
When is AutoNation USA Plano open?
AutoNation USA Plano is open now. It will close at 8:00 p.m.
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