AutoNation Acura Hunt Valley Service Center

Kyia Underwood 

on Google

3 months ago

I have been servicing my vehicle at AutoNation Acura Hunt Valley for the past five years and have generally had positive experiences — until my most recent visit. I purchased a prepaid maintenance plan when I bought my vehicle, yet I was told at check-in by Baneet that I did not have an active plan and was quoted over $300 for services that should have been covered. I had to pull up my original contract to prove my coverage was still valid. Only then was my maintenance plan “found” in the system. This situation was frustrati... read more

Igor Sokolov 

on Google

3 months ago

This was my first oil change after purchasing my car from AutoNation. I have called few months before asking if I have to do first oil change early. I was told no, just when the notification shows up. So I waited for A16 notification to show up. I tried numerous times to call service department, using the phone number on the website, and was added to the queue multiple times with no result. Finally, I decided to select sales, which picked up right away and was able to be transfered to service department. There I found out th... read more

Alyssa Carter 

on Google

4 months ago

I needed repairs of $2,500+ and Haile made the process as easy as it could be. Great customer service and communication. 

Andy Bareham 

on Google

4 months ago

Everything went smoothly. 

Brendaliz Quiñones 

on Google

4 months ago

Great costumer service. Called with some questions and received a callback with all questions answered.