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Automotive Product Consultants
- Automotive
- Chesterfield, MO
About this business
Founded in 2000, Automotive Product Consultants is one of the leading providers of data-driven Service Contract Follow-Up Programs to automobile dealerships in the United States. The company, also known as APC, operates in-house data modeling, direct-mail production and call center operations facilities. It specializes in assimilating, analyzing and filtering data to market service contracts to customers. Automotive Product Consultants also provides aftermarket products and services to the automotive industry. Its partners i... read more
Location details
770 Spirit of Saint Louis Blvd, Chesterfield, MO, 63005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am not happy with the service I received. Was contacted because my warranty had expired on my new vehicle. Wasn’t told that my extended warranty contract would only cover for approximately 40k miles. So I traded that car and called to cancel the contract. At that time was told the contract was no longer valid because the miles had expired. I will never refer this company to anyone and I will advise my dealer on the business practice.
I had doubts about this warranty plan in the beginning but after speaking with a sales agent, against my better judgment I agreed & paid the deposit. After consideration (2 weeks) I called to cancel. The agent told me to think it over and went on and on about the perks. He asked me to wait a month and I did. I called at least 4 times and was told that it would be canceled and any money paid in would be refunded. Needless to say they refunded nothing explaining in a poorly typed excuse about why they wouldn't refund me. The c... read more
Prompt, Polite and positive! Well done and I am a happy customer..
****** was very helpful and courteous. She located my account, went above and beyond to help me with making sure the auto repair shop had the right info. The shop confirmed and we are good to go!
Ms. ************************* is my HERO...she was well-informed, well-versed and as sweet as pie!...thanks so much for your professional assistance...
Business response:
Thank you for the wonderful review! It's always great to hear that our agents are professional and helpful.
***** was very helpful, professional, courteous, and engaging. She made the cancellation process a simple one.
It was easy to cancel when I needed to, but it took some searching to find the right number to call. But overall, service was great once I got someone on the phone.
******************************* was very helpful, courteous and professional she took care of what I needed in a timely manner and processed my request immediately! I appreciate the excellent customer service.
Customer Service Agent *********************** was brief, knowledgeable, and informative. She did not make the call longer than it should have been. Thank you, ******.
Frequently asked questions about Automotive Product Consultants
How is Automotive Product Consultants rated?
Automotive Product Consultants has a 4.7 star rating with 339 reviews.
When is Automotive Product Consultants open?
Automotive Product Consultants is closed now. It will open on Monday at 9:00 a.m.
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