Automax ServiceMax

JOSH J. 

on Birdeye

9 months ago

Horrible. 12 days to warranty replace my blown window motor. Told me 3 days to diagnose. Can't just come back later, they have to have the car for 3 days bc they can't schedule it. Because "people are late" they lost all ability to do appoints is what the manager explained to me as I sat in the line labeled "appointments" having been told a time to be there... Dispite having the extended warranty I paid over $6k for, I did not qualify for a loaner vehicle because "it wasn't serious enough" but was serious enough to have for ... read more

Paul D. 

on Birdeye

a year ago

I brought my truck in for a AC condensation water dripping on the front passenger carpet area. I found out on my own there was a technical Service bulletin put out in 2020 for this problem. Only eligible for repair as long as vehicle is still under warranty. Technician inspected and sent his report along with pictures of water soaked and mildew carpet, said he pulled the carpet back on my 2020 F-150. The service advisor "Chaime" informed me they would fix the leak under warranty but for the carpet it would cost $2500. I wa... read more

Mark S. 

on Birdeye

3 years ago

Took a warranty covered vehicle because it was burning oil and DEF, (6 quarts over 2500miles and two tanks of DEF) advisor called and said it was contaminated fuel no testing except "it looks off color" (filled up 6 times between when issues started and making it to dealer) advisor said not to worry insurance covers it, authorized repairs they charged 8600.00 only to get truck home with oil leaks, and to find out insurance does not cover replacement of fuel system or anything without proof