This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Autobell Car Wash
- Automotive
- Yorktown, VA
About this business
We deliver a thorough experience that cleans and protects your car inside and out. Letting our professionals do the work let’s you move along with your day, feeling a sense of accomplishment. Taking care of the details is our way of taking care of you.
Location details
100 Pine St, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:30 a.m. to 6:00 p.m. |
I spent 39.95 and no one bothered to clean the back seat back window and floor until I brought it up I'm going to think twice the next one
8/29/23 Paid to have Quest washed. Coming out drive thru wash, the mirrors was flipped forward. Getting out to reposition mirrors before getting back the highway, I noticed the hood, bumper and sides, the paint had be chipped. After manager looked at it, were told if I didnot go back thru the wash the claim wouldn't be honored and another vehicle need to enter the wash after me for to see if the same thing is done to that vehicle, which was a pickup. After seeing the other vehicle didnot have scratches, I am told the claim i... read more
Business response:
Thank you for allowing us the opportunity to respond. The customer had her vehicle washed on 8/29/2023. After exiting the car wash, she brought her concerns mentioned above to the attention of our manager. We then performed our investigation process. All equipment was inspected and found to be in standard working order. Vehicles washed before and after the customer's vehicle were inspected and no similar damages were found. We then sent her vehicle back through the car wash to see if any of the claimed damages would be recre... read more
If I could give a negative star I would!Would absolutely never go back or recommend. Tried to discuss what they would do paid my $32 Job was Bad! When I pointed out lots of areas not cleaned, was told they cant move your stuff???? !! It was my EZ pass laying in door. Put my mats on the seat, didnt clean interior doors AT ALL! I could go on and on
Business response:
Thank you for taking the time to share your experience with us. We apologize that your experience did not meet your or our expectation of excellence. In order for us to best assist you, please provide the address of the location you visited so that we can have the manager personally address this matter. Thank you, Autobell *************
Absolutely awful job. Paid 38$ for the rainx package and barely got a carwash. They didnt wipe anything down on the inside. Barely vacuumed, didnt dry the car (its COVERED in water spots) didnt clean any of the windows didnt use fragrance essentially nothing that was advertised was done. A complete waste of time and money going there.
Business response:
Thank you for taking the time to share your experience with us. We apologize that your experience did not meet your or our expectation of excellence. In order for us to best assist you, please provide the address of the location you visited so that we can have the manager personally address this. Thank you, Autobell *************
I visited the Auto bell carwash in ******, ** very recently. I told them I wanted the works. ($60 + $15 tip). They told me that meant inside and our. There was no one else there, so I expected they would take their time and do it well. (I might add, HS boys who really dont care). When finished, the inside looked satisfactory. Howver, while driving home I noticed the windows were awful! Very streaked and smeared. When I got home I could see dirt that was still there. I spent the next 60+ minutes rewashing the outside and remo... read more
Business response:
I would like to take this time to apologize for the poor service you received during your most recent visit. Here at Autobell Car Wash LLC., we pride ourselves in being able to provide an exceptionally clean car in a timely manner and we unfortunately fell short of that during your most recent visit. I would like to offer the opportunity for us to be able to make that right with you. My name is *******************, and I am the Store Manager at the *************** location and would love to speak with you in reference to the... read more
I've had an unlimited membership for the last 2 years, Last year the price went up. The money was deducted from my account without notice. I called customer service & was sent an email "afterwards" stating the price went up. That was inappropriate!This month while checking my bank account I noticed it went up again without prior notice. I drive for a living & I like my car to be clean. Autobell does a great ******* always tip the workers! However I would appreciate knowing "ahead of time" if the price is going to change, "be... read more
Business response:
Thank you for contacting Autobell Car Wash, LLC. As of Monday February 6, 2023, pricing for our Unlimited Plans have increased due to rising supply costs and to maintain our standard of excellence. Our ****************** indicate that Monthly rates can increase without notice, however we sent an email notification on January 6th, 2023, to the email address on file for your account. We also have signs posted regarding our price increase at each Autobell location, as of January 6th, 2023. There has not been another increase si... read more
This place in ************** ** is a total worn out joke! Tore rear wiper arm completely off *****. Went back to see manager, after an 1 1/2 hr he saw on camera when damage occurred. He filled out a claim form and called someone. Response was they didnt have any thing or equipment that could break it??? Yea right!! Manager said that they would not pay anything toward fixing car!!! So 100$ worth of parts Im having to pay for? I have been a customer for many years and have spent many dollars there on Church st AUTOBELL. NO MOR... read more
Business response:
Thank you for the opportunity to respond to our customer ****************. We have already been in further contact with ****************, and the incident has been resolved amicably.Thank you,*******************, District Manager Autobell Car Wash, LLC
Sunday, July 7:30 am. The employee who cleaned out my car broke my driver's seat adjustment button. They gave my husband's number to ***********************, who never got back to me. Carts were left at the end of the car wash where cars exited. Getting my car fixed will cost me just under $900. I would to be refunded for the cost of my damages. I have receipts from the dealership.
Business response:
Good afternoon, our store manager attempted to contact you directly on August 2, 2023, regarding your visit to the location on *****************.
Awful! I just wasted $30 for a wash (I drove through) and interior. When they were done(which the kid took less than 5 minutes) and I looked in the car. Its as if they did nothing. Didnt even vacuum the back hatch part of my car. I had to come home and vacuum and wipe the inside. Such a ripoff. Shame on you
Business response:
Thank you for taking the time to share your experience with us. We apologize that your experience did not meet your or our expectation of excellence. In order for us to best assist you, please provide the address of the location you visited so that we can have the manager personally address this.Thank you,Autobell *************
Frequently asked questions about Autobell Car Wash
How is Autobell Car Wash rated?
Autobell Car Wash has a 3.9 star rating with 411 reviews.
When is Autobell Car Wash open?
Autobell Car Wash is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com