This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Austral Volkswagen Service
- Automotive
- Newstead, QLD
About this business
Location details
19 Creswell St, Newstead, QLD, 4006, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:30 p.m. | |
| Tue | 7:00 a.m. to 5:30 p.m. | |
| Wed | 7:00 a.m. to 5:30 p.m. | |
| Thu | 7:00 a.m. to 5:30 p.m. | |
| Fri | 7:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Clearly not interested in having customers.
I took my vehicle in for a routine service, it has barely done 78,000 km. They texted me to say there was allegedly a lot wrong with it, in the ballpark of $4000. I accepted the front tire change only, based on the fact they said in a text that it was critical (don't really believe them) then said it would be ready at 4 the same day - there were no photos or explanation of any of the alleged problems just a text. The one and only time they called me was to say my car would not be ready until the morning of the following day.... read more
Purchased brand new troc has beening havujg issues then esclataed to a significant fault that lead to engine completely ceased on the road , Austral will not reschdule any appointment any sooner than a few months wait regardless how serious this issue could be on the road A joke Waranty and pre purchased 5 year service plan. The receptionist could not give any further assistance , refused to give out any information other than redirect customers to lodge complaints against Volkswagen Australia , regardless Austral is the com... read more
I recently purchased a Volkswagen and wanted to get it serviced at the Volkswagen service centre. I was so disappointed. I drove 45 mins to get to the Newstead location. When I had my Mazda and would take it to Mazda Aspley to get serviced they really made the experience so special. They had a Batista cafe onsite and one of the first questions they ask is what is your coffee order. The waiting lounge is beautiful and well stocked with food and drinks, the staff are so friendly and helpful and you really just feel like part o... read more
how has the experience here gotten so bad? been taking my Golf here for 10 years and in the last 18 months it has gone so far down the toilet its not even funny. I just called to find out when my next service was due, lady put me on hold for four times to 'check' and then hung up on me.
Frequently asked questions about Austral Volkswagen Service
How is Austral Volkswagen Service rated?
Austral Volkswagen Service has a 3.2 star rating with 86 reviews.
When is Austral Volkswagen Service open?
Austral Volkswagen Service is closed now. It will open on Monday at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com