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Austin Woodcraft

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5.0
4 reviews
|Carpenters|Chesapeake, VA 23325

717 Cardover Ave, none, Chesapeake, VA 23325

(252) 702-5103

https://austin-woodcraft.business.site/

Open now:9:00 am - 6:00 pm

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About

We offer handmade woodcrafts ranging from engraved keepsake boxes to larger projects like custom dollhouses or anything you can imagine.

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5.0
4 reviews
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Charles Perry review for Austin Woodcraft
Charles Perry on Facebook

3 years ago

08/31/2018, 01:19 AM
After a month of working on a 30k order and a personal walk-thru of inventory on Monday for the same order and a confirmation yesterday that the order would be available for pickup by one of my employees that happened to be in Austin for be 6-7 hour trip back to my shop and that I would be using my credit card only to have management refuse to take the card because I was not present in person , While at the same management acknowledging they knew me and confirmed I had been the store in person this week is unacceptable. I will say that Jerry and another gentleman on Monday were fantastic and did a great job helping me. I am so disappointed and dumbfounded by management. I would note that Jerry and the other person were the only ones that cared if I were in store or not. My employee picking up the order said he was greeted by a hamburger eating young person that literally was offended to be interrupted for help regarding my order. When I was in the store on Monday - the lady at the counter acted like I was inconveniencing them. Business must be good to turn down a 30k order. Customer service outside the craftsman on staff is sorely lacking and usually comes from the top down. The message is loud and clear - they don’t want the business.
Business Response:

This is not the same business you went to we aren't located in Texas

Christy Blick Hossfeld-Gervais review for Austin Woodcraft
Christy Blick Hossfeld-Gervais on Facebook

5 years ago

07/11/2016, 01:01 AM
Robert Austin built a foot board for my son's bed that looks exactly like the one I purchased from a big name furniture store 13 years ago. I needed a shorter one but the set had been discontinued. It was amazing how perfect it matches. He is a very talented and customer oriented person. We already have another project in the works with his company and highly recommend him.
Tal Hale review for Austin Woodcraft
Tal Hale on Facebook

6 years ago

07/16/2015, 01:00 AM
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