Austin Tenants Council

Christopher Lee 

on Google

9 months ago

I applied for legal aid from TRLA/Austin Tenants Council due to a mold problem in my apartment that my landlord/property management refused to repair/remediate in a reasonable amount of time. - To apply, I called and waited on hold for 30 minutes (this can be up to 2 hours, in my experience) - Then did intake for an hour. Based on my income information "the lawyers" had to be consulted so I then had to wait for a week to proceed. - In the meantime, sent email to my intake person with financial documents. -A week later, my in... read more

Heather Cook 

on Google

11 months ago

I really hoped that I would be able to get some help. The phone alternated between telling me I was on hold and ringing, until after 15 minutes it went to a busy signal. 

Edith Brown 

on Google

a year ago

They still had their Christmas Holiday message playing. 

DAN B. 

on Google

a year ago

Very professional one call with one of their agents help me get out of a bad situation with a leasing agency 

JC 

on Google

a year ago

Council needs a lot of help. Funding, expanded staff, better protocols for efficient respond times. A little over a year ago, I needed assistance to get my landlord to a meeting table and discuss how they allowed her tenant arrangement at one of her properties to become unsafe over a demonstrated history of patterns and behaviors exhibited by one of the tenants (who had a guest deceased in their room due to a drug overdose). Given the patterns of behavior shown by the tenant, this incident was not surprising as they dodged b... read more