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Austin Telco Federal Credit Union
- Finance
- Austin, TX
About this business
Austin Telco Federal Credit Union is a member-owned, non-profit financial cooperative committed to serving our members with an array of high-quality products and services. We offer mortgages, credit cards, automobile loans, personal loans, free checking, money market savings, home equity loans, business loans, regular savings accounts, certificates, and more. ATFCU fulfills its obligation to actively serve the diverse social and economic interests of our community by delivering products and services to members through a netw... read more
Location details
12188 Jollyville Rd, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wish I could give this FCU 0 stars. After years of being a patient and tolerant customer I am finally at my wits end. ************************* updated their online system and never once sent an email to me that bill pay would be unavailable. I call when I was unable to access bill pay on my phone/mobile login after new system was released and was told they had since an email about ******************* being down, i searched for an email but had NEVER recieved any notice. Today more than a week later I can not access ********... read more
Business response:
****************, Thank you for the opportunity to review this matter and we apologize for any inconvenience that you may have encountered. We took considerable effort to not only announce the digital upgrade but also customized messaging in multiple channels to members using specific services with the digital banking. At the time we received notice of your complaint, a member of our payments team, has reached out to try and assist in troubleshooting any errors you may have encountered. In some cases, we have identified th... read more
Wish I could give this FCU 0 stars. After years of being a patient and tolerant customer I am finally at my wits end. ************************* updated their online system and never once sent an email to me that bill pay would be unavailable. I call when I was unable to access bill pay on my phone/mobile login after new system was released and was told they had since an email about ******************* being down, i searched for an email but had NEVER recieved any notice. Today more than a week later I can not access ********... read more
This is strike 2 for us: The new digital banking has changed the status of our "joint" account to primary. They want to see the "original" POA (power of attorney), and will not change their new designation back to joint because this is the new norm in banking. We have reported our dissatisfaction to manager. According to staff, the reason why they have two designations (separate logins for spouses) is this is the "trend". We were told a husband brings his wife in and creates a joint account, and then the husband comes back t... read more
Business response:
Thank you for your questions regarding account structures at *********************************************. As a member-owned financial cooperative, accounts have always been structured with a primary member and a joint. This goes back to the origins of credit unions and the rights and privileges associated with membership. Regarding the home banking upgrade implemented last week; the upgrade in no way changed the ownership status of any account. With our previous home banking platform, each account had only one login usern... read more
I've had an account with them since the 90s and never had a problem. They have some great savings account rates.
Business response:
<p>Thank you for your review! We are happy to hear that you've been a loyal member over the past few decades. We appreciate your business and look forward to continuing to serve you well into the future.</p><p></p><p>~ATFCU</p>
Ive been a customer @ ******************************************************************************************* over 30 years and recently was verbally insulted by a Teller Clerk named ***** @ ****, ***** also she ordered the WRONG **** Debit Card I waited for weeks through the mail.Im requesting to deal directly with ******************************* only so I may receive Great **************************** as usual. If not possible I highly recommend ***** receive better **************** Training.
I have had an account at Austin Telco since the 90’s. I only use it for renters deposits an hardly ever touch the money in that account. Another family member is joint on the account but doesn’t even know or remember. That family member also has their own account at Austin Telco, Cedar Park. On March 4 ,2021 that family member went to their account to withdraw funds. They had none. The teller told them that they have money in another account which they did not have the account number for. Gave them the account number and cha... read more
Business response:
Any joint member on an account has the right to conduct transactions and to be informed of account information.
Never ever bank here. Pam C***** is atrocious. She made the discretionary choice to not release a deceased grandmother's funds using an affidavit of heirship showing the 2 kids as heirs after every other financial institution accepted this and over one million in assets were dealt with. This was a 15,000 account. We even sold her 1MM house with the affidavit. This caused the family to spend $2,000 to get the court to appoint one of the kids as executor then released the funds to the 2 heirs. Then she withdrew $475 dollars as... read more
Business response:
Austin Telco acted on the advise of our attorneys after they did a thorough review.
Horrible untrustworthy people and a grifter mentality, stay away! Closed my account and reported them to https://www.ncua.gov/.
Frequently asked questions about Austin Telco Federal Credit Union
How is Austin Telco Federal Credit Union rated?
Austin Telco Federal Credit Union has a 2.8 star rating with 19 reviews.
When is Austin Telco Federal Credit Union open?
Austin Telco Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.
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