Aurora Health Services - Moon

Kristina McCrone 

on Google

3 years ago

I started going to Aurora in 2020, right after my divorce and the COVID pandemic started. I saw one therapist for 15 months and then when she left the practice got changed to another for 4 months. When she went to leave the practice I was told I would be contacted by someone to attempt to continue service. When I initially started going I provided a card on file; however, due to the pandemic I was advised that Telehealth, specifically for mental health care co-pays had been waived. At once point my credit card was charged an... read more

Chelsea Szost 

on Google

3 years ago

I was previously seeing Jeannie. During the pandemic, she told me my insurance was not charging a co pay and it was free for the Telehealth visits. Ok, great. Jeannie left and I was being seen with Bria through Telehealth. February 3 I received an emailed statement for $250!! I inquired about the large bill and they told me Bria was supposed to be charging me a copay at the end of each session and she failed to do so. I asked for the owner to reach out to me, and so far no one has. I feel this practice is disorganized in the... read more

Tony Kopas 

on Google

3 years ago

The staff is friendly and professional. Thanks for your help.