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Aura Air Conditioning and Heating Ltd
- Contractors
- Tolworth, Surbiton
About this business
Air conditioning installation is our business. We install air conditioning systems in your homes and businesses, we repair and service all makes of air conditioning systems from leading manufacturers such as Daikin, Mitsubishi, Panasonic & LG. In addition to HVAC for both residential and commercial installations. Air conditioning for bedroom, air conditioning for a loft room, we have the best price in London, prices starting from £995. Plus vat for a full installation with 5year warranty. All our engineers are City &Gu... read more
Location details
Link House, 140 Tolworth Broadway, Tolworth, Surbiton, KT6 7HT, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
My experience with this company is very disappointing. Habib visited to conduct a survey but never followed up with any pricing and stopped responding to all our attempts to communicate. Such a poor and negative way to conduct business. It’s very frustrating and I wouldn’t recommend their services.
No communication and complete radio silence from this company. Habib was a nice guy who came to quote for the job however has failed to provide a quote and does not respond to any communication. Be aware you will be left hanging as the other reviewers have said, no contact or follow ups. Very disappointed!
Update Whilst I left an extremely positive review, fast forward for the annual service and no response from Aura to any of my emails. Thinking perhaps they no longer were in existence text Habib, eventually I got a response but never a replacement remote or service which was what I needed!! The app has never worked either. Such a shame that you take the money jobs but not the servicing which would have turned into more work for you!! Beware for future….. Never have I ever experienced tradesman service like I have from Habib ... read more
Had an air conditioning system installed in May 2023. The system has worked well, but I found it impossible to get Habib to even answer the phone when the system needed a service a year later. Seems all Air Con engineers are extremely coy about servicing these systems a number & would not even answer the phone?? Found an amazing engineer who is utterly reliable.
Initially, things were good- we had an issue post install, but that was solved quickly. But when one unit failed whilst under warranty this summer, I was completely unable to get a response out of anyone in the business. I tried multiple times, via multiple methods, as did Panasonic as they needed that to honour the warranty. Our issue was eventually solved by Panasonic via another engineer, Transgas, to the credit of both parties, but Aura either ghosted us, or they're no longer trading.
Frequently asked questions about Aura Air Conditioning and Heating Ltd
How is Aura Air Conditioning and Heating Ltd rated?
Aura Air Conditioning and Heating Ltd has a 4.3 star rating with 43 reviews.
When is Aura Air Conditioning and Heating Ltd open?
Aura Air Conditioning and Heating Ltd is open now. It will close at 6:00 p.m.
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