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Auntie Anne's
- Bakeries
- Lansing, MI
About this business
Welcome to Auntie Anne's located at 5330 W Saginaw Hwy Spc 5278. Our soft pretzels are made with delicious dough, twisted and baked to a golden brown perfection. A visit with us will satisfy all of your snacking cravings.
Location details
5330 W Saginaw Hwy Spc 5278, Lansing, MI 48917, Lansing, MI, 48917, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 7:00 p.m. | |
| Sat | 11:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Today I ordered pretzel bites and two lemonades, and asked for tap water for my toddlers cup. They wouldn’t give me water without charging me. Absolutely insane. I’ve never had anybody reject giving a CHILD water, especially when I’m already making another purchase. I have been coming here for 25 years and I will never be back. Even if I weren’t a paying customer, it is downright cruel and inhumane to deny a child (or anybody) water. Do better.
To the worker who took our order and failed to let your crew know. You simply took the order and left. No communication. We sat there for 30 minutes and when we asked another worker about our order, they had no clue! Shame on you! If you don’t want to work there, simply quit. No one wants your lack of effort. Quit immediately. To the other two lady’s, you were great! You carry the team! (In photo)
The only two times I've been here was to redeem some free food with my T-Mobile Tuesday app and the first experience was easy with online ordering but today, I will not be returning to this specific spot. The condescending attitude from the woman behind the counter was unwarranted. The sign for mobile orders is clear so I waited there like the last time and because I'm half blind on my right side I didn't see another cashier working and then I was told to head over to the register like I was stupid and I was taken aback. Did... read more
The pretzels are good but the customer service is very bad. The lady with the orange dreads and arm tattoo is very unhygienic, she was applying lip gloss while we ordered and she was not interested in serving us and others. I would recommend going to another location instead, where the employees at least have some integrity in their work.
I tell you what, no wonder the Lansing Mall is dying out. Isaiah W at the Auntie Anne's in the Lansing Mall is horrible, and the customer service is ridiculous. I am not sure how they are still in business. I simply asked for my food to be fresh, and they just handed me old dried-up pretzels, so I took it back, and they got an attitude immediately. I just asked for my money back because they would rather give me old pretzels that have sat out for 30 minutes than take a couple of minutes to make me fresh ones. This is the 3rd... read more
Frequently asked questions about Auntie Anne's
How is Auntie Anne's rated?
Auntie Anne's has a 3.3 star rating with 74 reviews.
When is Auntie Anne's open?
Auntie Anne's is open now. It will close at 7:00 p.m.
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