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6101 W Broad St, Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Got help pairing my new car remote that I got to replace one I had for 12 years. Dropped the old one so much that it was in pieces held together with a rubber band. Service help I got was pretty quick considering I had no appointment. Each of the three people I was helped by were positive, friendly and professional. Thanks to y’all
So I had an issue with my backup cam, and screen angle of my Pioneer unit. I went in, and later discovered they had replaced the unit, and screen to fix the problem. Everything is absolutely perfect now and the store and crew deserve total recognition for the awesome job, positive vibes, and respectful and courteous attitudes. Thanks Mike and crew!!! Scott Dennis So when I got my bucket list 2009 corvette, I had Mike and the craftsmen install speakers, head unit and camera system. OMG what an awesome job, and quality!!! Than... read more
Stopped in cuz I broke the tip off my usb cord that connects to the back of my stereo but I didn’t know what the end that connects to the unit looks like. They took the time to look it up and said he had an extra I can have. Did the research and didn’t charge me a penny. Great customer service and they earned a faithful customer
If you want to experience world class customer service, get in touch with Mike Martinez and his team at Audio Express. I got a new stereo put in my car, and while it was fine, it didn't meet my exact (and maybe too high) specifications. Mike responded promptly and spent almost three more full appointments of time and effort to get me exactly what I wanted. This kind of business is rare nowadays -- they want to meet and exceed your expectations.
Audio Express has a 5 star rating with 14 reviews.
Audio Express is closed now. It will open tomorrow at 10:00 a.m.
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