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Audi Palo Alto Service
- Other
- Redwood City, CA
About this business
Location details
3636 Haven Ave, Redwood City, CA, 94063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 07:30 a.m. to 6:00 p.m. | |
| Wed | 07:30 a.m. to 6:00 p.m. | |
| Thu | 07:30 a.m. to 6:00 p.m. | |
| Fri | 07:30 a.m. to 6:00 p.m. | |
| Sat | 07:30 a.m. to 6:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
I recently bought an Audi that is still under warranty, and it’s the first time I’ve ever purchased a car for over $5k. Whenever I feel like something might be wrong with it or need a service, dealing with this service center reminds me that the extra expense is worth it. Milad always welcomes me with a smile and hears all of my concerns. Joaquin showed me to my loaner, helped me feel comfortable with it and answered all my questions. It’s a smooth and quick process, which is great because sometimes I’m too busy to be able t... read more
Bad and inaccurate communication about service turnaround time. While they offered to cover the required service, I didn’t get the car at the mentioned day and then didn’t get any updates. Decided to write a review only after messaging and calling several times with no response. Even simply communicating the status update would be helpful
This is the worst mechanics experience in my life. No loaners because they are all on recall, the shuttle couldn't pick me up in under 1.5 hours. This place is a case study in terrible customer service and poor communication, a truly awful experience. Update 7/3/2026 car has been in the shop for 14 days now without a loaner vehicle the entire time. What is worse is the lack of a timeline for repairs and it looks like they will have my car for 20 days for a single repair. The car was returned after the repairs were "done and ... read more
This is the worst mechanics experience in my life. No loaners because they are all on recall, the shuttle couldn't pick me up in under 1.5 hours. This place is a case study in terrible customer service and poor communication, a truly awful experience.
I brought my car twice here to fix a loose rear radar sensor. The first repair lasted about a year before coming loose again, so I returned for a second visit. This time was completely unacceptable. They claimed the task was completed, but absolutely nothing changed before and after the "repair." The sensor is still loose. Claiming a job is done when no work was actually performed is totally dishonest.
Frequently asked questions about Audi Palo Alto Service
How is Audi Palo Alto Service rated?
Audi Palo Alto Service has a 2.4 star rating with 72 reviews.
When is Audi Palo Alto Service open?
Audi Palo Alto Service is closed now. It will open at 7:30 a.m.
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