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Audi Grapevine Service Center
- Automotive
- Grapevine, TX
About this business
Location details
1260 E State Hwy 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I've had to bring my car in for some technical issues recently. On my last trip to the service department, I was particularly upset because I was very busy and it was a major inconvenience. After expressing my frustration with the vehicle, Service Advisor Kelvin Torres went above and beyond to ensure a prompt repair and communicated with me every step of the way. I'm very grateful to him and his manager, Bill for making me feel like a priority.
Service Advocates or Excuse Advocates ? How best to get a sensor plate replaced in a Audi Q5 - request assistance 1 First Contact June 24 2 Reminder August 15, 3 Came to dealership August 22 4 Promised just come in on any day next week - I paid in full and and in advance so as to save time 5 Called August 29 - told because of rain it was not done - What if I had just landed it up ? 6 Told on August 29 on my follow up will ask the paint tec and get back 7 No call status call on August 29 8 Called on August 29 later again for ... read more
Jt is great! Communicative & professional. Overall great service!
Big thanks to the Audi service department for helping me recently. Always kind and patient with my questions. Thank you JT, Chris, Keith, Megan and all staff who helped by phone and in person.
Frequently asked questions about Audi Grapevine Service Center
How is Audi Grapevine Service Center rated?
Audi Grapevine Service Center has a 3.3 star rating with 116 reviews.
When is Audi Grapevine Service Center open?
Audi Grapevine Service Center is closed now. It will open at 7:00 a.m.
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