Audi Grapevine Service Center

Alan Vidaurre 

on Google

3 weeks ago

I called Audi Grapevine 9/14 at about1:56 pm to schedule a service appointment, and the advisor who answered the phone initially began setting everything up. When we discussed transportation, I explained that I live 18 miles away and that I really needed the transportation accommodation because I have a one-year-old baby and waiting at the dealership for several hours simply isn’t practical. I was then told that their limit is 15 miles and that they could not make an exception — even for three additional miles. I explained t... read more

GD Donegal 

on Google

a month ago

Ryan is my go-to service advisor! I had my Audi Q3 serviced and not only did he make it easy, he advised me on a loaner and assisted me every step of the way! Audi Grapevine was excellent! 

Chris B 

on Google

2 months ago

I’ve brought my Audi to this location for service a few times now, and I’ve always had a great experience. Ryan in the service department is amazing to work with. He’s always been fair, professional, and an excellent communicator throughout the process! 

JTock 

on Google

2 months ago

I’ve had vehicles repaired here 3 times. Each time is the same. You walk in the door to talk to someone or pay, and everyone avoids eye contact until eventually one person comes to ask what you need. The most recent time I took my driver window to be repaired, and the bill didn’t include the right discounts. Second time that’s happened . If you’re supposed to have discounts applied - seems the strategy may be to not add them until you ask. Also, the window repair was done incorrectly and whistled on the highway because it wo... read more

Kendall Hogan 

on Google

2 months ago

Every visit to Audi Grapevine has been a great experience. The service department is professional, welcoming, and always makes the process seamless from check-in to pick-up. A special thank you to Rene for consistently providing exceptional service! He’s knowledgeable, communicative, and always goes above and beyond to make sure everything is handled with care. It’s rare to find someone who makes the service experience this easy. Highly recommend! Thank you Audi Grapevine Service!