Audi Grapevine Service Center

Shannon Thomas 

on Google

4 weeks ago

Keith is a fantastic service advisor and should be given a raise or bonus! He is handling a complex situation with my car and singlehandedly is helping keep myself and my household Audi of Grapevine customers. I am close to buying another new vehicle and Keith, Cris, and Tom are the only reasons I am considering buying another Audi from this dealership. People do not realize how important the Service Department is to creating returning buyers. Please make sure they are recognized for their excellent customer service. 

amith reddy a 

on Google

a month ago

I had scheduled my 20k service appointment and requested a loaner vehicle. When I arrived, my assigned service advisor was busy, so another representative initially assisted me. He informed me that no loaner vehicles were available and that the nearest available date was Saturday, May 16. Later, once my actual service advisor became available, I explained the situation again and asked if they could recheck. He asked me to wait while he checked with his manager, who was apparently in a meeting at the time. After waiting aroun... read more

Carlos 

on Google

a month ago

Since purchasing an SQ5 vehicle for my wife, Keith has consistently gone above and beyond. No matter how many questions I have, even the ones I feel are silly, he never minds and always takes the time to help. As the one who handles all the maintenance for her vehicle, it means a lot to have a service advisor who is genuinely patient and invested in making sure everything is taken care of properly. This dealership is not out to grab your money. They listen, they care, and they prove it through every interaction. All you have... read more

Jay Grizzel 

on Google

2 months ago

1 star. Bait and switched me with a oil change coupon and then once I made the trip out to the dealership was told that it only applied to 4-cylinder Vehicles even though my vehicle was given to them when I made the appointment. apparently is a 3.3 star for a reason. 

Chris P. Marshall 

on Google

6 months ago

Wonderful experience, Keith Wilwerding as my service advisor He was super and honestly did an exceptional job keeping me informed. He was very pleasant and went out of his way. He not only promptly kept me informed, but also helped by adding a cute red Christmas bow to the steering wheel fas a surprise for the owner! He did a terrific & professional job of representing the dealership. I hope he gets his deserved recognition!