Auburn Heights Retirement Residence

Veteran 

on Google

3 months ago

Today, October 12(around 3:30ish )I visited this retirement residence to drop off some items for one of the residents, and I was extremely disappointed by the behaviour of the male receptionist at the front desk. From the moment I arrived, he made no effort to acknowledge me — no greeting, no eye contact, nothing. I had to initiate the conversation myself, and even then, his tone was cold, dismissive, and made me feel like I was a major inconvenience for simply doing a kind errand. What really disturbed me was that this atti... read more

Leona L 

on Google

4 months ago

My Dad was hesitant to move from his condo but he settled in very quickly. We actually owe Auburn Heights and their staff for his life - had he been alone in his condo, he probably wouldn't be here. They noticed he wasn't feeling well and got him to the hospital and none too soon. He had a blood clot and almost died. Had they not called an ambulance, he would have. Amazing people, my Dad loves the food, isn't alone anymore and has made some friends there. The amenities are clean, there's lots of activities, a theatre, a coff... read more

Kevin Anthony 

on Google

4 months ago

My parents were given the tour and told many untrue things. First regarding the food, they have a red seal chef. 2nd they have a pool open to the residents 24/7. Cable is included which is true except it's the most basic package that you can't even record your programs on. They were told they would be supplied transportation to and from appointments. Only on Wednesdays 🤷 It wasn't for them and they couldn't wait to get out of there. They decided to sell their home and move in to the residence . They hated the food and the f... read more

Linda Lloyd 

on Google

4 months ago

We moved my mother-in-law into Auburn Heights from a retirement home in Ontario in July. We really considered the decision on whether to make such a big move for her at 92 years of age but we are so glad we did. The care and comfort she receives at Auburn Heights is exceptional. She lives on the memory care floor due to her mobility rather than cognitive needs and she herself says she feels as though she is being treated "as a real person". The staff is attentive and caring, she is very happy with the food (and she is VERY f... read more

Driver Direct Administration 

on Google

4 months ago

Both of my parents were at Auburn Bay for a few years . My mother loved being there before being transferred for dimensia. My dad continued to stay there for a year after. The staff and management were excellent and as well Dad was well fed. Corey was instrumental and always had a happy face and good words for my father. As their son it was great piece of mind that they were getting the care that they needed and were happy. I would recommend this place for any aging people and for their families as they have great programs f... read more