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AT&T Store
- Mobile Phone Accessories
- Jacksonville, IL
About this business
Specialties When you visit an AT&T store, you'll find that, unlike other cellphone stores, AT&T offers all kinds of products and services to connect people to what they love. Because we're a world leader in communications, media and entertainment, and technology, we can create some of the best entertainment and communication experiences in the world. Our wireless phone offerings include devices like cellphones and tablets; wireless plans for data, talk, and text; accessories for smartphones; wearables like smartwatches; and ... read more
Location details
1921 W Morton Ave, Jacksonville, IL, 62650, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
They were very prompt to answer my questions. Zell was very polite and professional!
We were just inside this facility, in jacksonville for 5 hours just to upgrade a phone. I have never dealt with such unprofessional staff in my life. I will be switching providers as soon as I can. This company has been failing for years in my opinion and its time to go another route.
Business response:
Hello Lee, Your experience in our store matters to us. We do our best to equip our team to assist our customers. Our goal is to provide a better experience in the future.
Better customer service more knowledgeable employees ,if I could leave I would
Waited 1 1/2 hrs just to get a SIM card, ridiculous wait both on the phone (good luck getting someone that speaks English) which is a whole different problem, and in store. Unorganized management? Lazy employees? Or people working for AT&T that don’t care about there job, walking around endlessly not knowing what their doing? And why do they have TWO door greeters, standing around doing nothing? This company needs to greatly improve on their customer service
Waited 1 1/2 hrs just to get a SIM card, ridiculous wait both on the phone (good luck getting someone that speaks English) which is a whole different problem, and in store. Unorganized management? Lazy employees? Or people working for AT&T that don’t care about there job, walking around endlessly not knowing what their doing? And why do they have TWO door greeters, standing around doing nothing? This company needs to greatly improve on their customer service
The past few months, i have constantly had one bar and maybe two bars in town. Very slow internet connections. Poor value. We will be looking at changing companies soon. I hate changing so we have been with ATT from the beginning. What's' up?!! Let's step it up Please!!
I live 17 miles west of Jacksonville in the middle of the country but work in Jacksonville or am in town daily while traveling through for work. I have always had decent service while in town. The last several months have been horrible while in Jacksonville. Spotty service, dropped/missed calls and texts & poor data speeds. 1 & 2 bar service in town but as soon as I get 1/2 mile out of town I get all 5 bars & high speed data speeds. I get better service in my home in the country with 1-2 bars than I do with 1-2 bars In a tow... read more
Service for the last three months has been terrible!�
I have had AT&T for over 25 years and overall I have been completely satisfied with your service in store and by phone. BUT the last three months of service has been unacceptable!!! Dropped calls! Text messages that were never received. Walk from upstairs to downstairs and get 12 messages at once that were sent at various times of day and night. I pay over $300 a month for 4 iPhones and an iPad and the service is ridiculous! This needs to be fixed or for the first time in over 25 years, I will consider switching!
Frequently asked questions about AT&T Store
How is AT&T Store rated?
AT&T Store has a 4.6 star rating with 865 reviews.
When is AT&T Store open?
AT&T Store is closed now. It will open at 9:00 a.m.
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