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At&t Store
- Mobile Phones
- Joliet, IL
About this business
AT&T, serving over 81 million wireless customers
Location details
3340 Mall Loop Dr Suite 1254, Ste 1254, Joliet, IL, 60431, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Stay away from the AT&T store in the mall. Customer service is nonexistent. I have been waiting 6 months for the gift card I was promised when I started the service for my 96 year old mother. I have been to the store at least 6 times. I have made at least a dozen phone calls. I have spent over 10 cumulative hours on the phone and still do not have an answer as to when or if she will receive the card. , the manager, Michael Flores, PROMISED to get back to me with a solution within 24 hours. That was a week ago. Any suggestion... read more
Sloppy. Poor customer service. Management takes NO responsibility for issues. Pushes them to corporate. Lol. Dismissive and frankly poor quality considering AT&T is a great company.
The manager named Robert, is NOT customer friendly; I won’t be a repeat customer for sure!! Meanwhile, the other Rob Z, is extremely helpful and definitely is a friendly expert!! Hope this review helps.
We went to the store first and the guy was just kind of like whatever did not try to explain anything. Then we went into the best buy one and got all the way through deciding to switch and then was told even though we have had att wiifii for over 4yrs and just switched to direct tv that we would still need a $400.00 deposit for 2 phones not to mention we have been with Verizon for like 10yrs.
Frequently asked questions about At&t Store
How is At&t Store rated?
At&t Store has a 4.8 star rating with 966 reviews.
When is At&t Store open?
At&t Store is closed now. It will open at 10:00 a.m.
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