Atrium Health Wake Forest Baptist Medical Plaza - Premier

Jackie Allen 

on Google

3 weeks ago

Poor service, I walked up to the counter presented a bill to make a payment this morning. Instead of the desk person saying sorry, I do not need the bill, I cannot make payments using the account number she said whats the phone number then whats the birthday and then told me the amount that was the same as listed on the bill. So I asked her, so you do not need the bill and she said no. She applied the payment and then said here you go & handed me the receipt, I folded it and put in my purse. As I was leaving the counter she ... read more

Taylor Ann Butler 

on Google

6 months ago

Avoid this place at all costs. They will push you to have tests done that you don’t need, overcharge and bill incorrectly. I have insurance and I had to pay $258 for a thyroid panel and a UTI test. They’re still sending me random bills after I already paid hundreds. The urine sample cup already had traces of someone else’s urine in it. The NP I was seeing is incompetent. I could go on forever. I’ve never had so many issues with medical care in my entire life. Watch, I’m going to get a generic response telling me to call the ... read more

Manoj Raavikrindi 

on Google

9 months ago

I don't recommend this provider, they will charge unnecessary for your visit to the insurance and insurance will decline those charges and you will end up paying more. they submit claims incorrectly. I didn't received any service however still they submitted a claim under my name. There is no correct person in the billing department to answer your calls they simply say your total bill is in $$$. I have been calling their billing department for last 3 months and they were unable to fix my issue. 

lacey neyland 

on Google

9 months ago

This medical office is extremely unprofessional. I have medical experience from other hospitals / healthcare facilities and I have never seen such a disconnect from patient care. We are here and coming because we rely on our primary practice / HCP to be available and the waits for appointments are months out. No on call doctors you can reach with urgent situations regarding prescriptions. Constant attitude from the operators and sadly we have not been able to get anything resolved and will be looking for other care in our ar... read more

Megan Peters 

on Google

11 months ago

Dropped both my Children on Patriots Day 2024 due to an administrative error via letter? Both of my children were insured and kept all appointments? Lame.