ATB Place - Lot #101

Christina F 

on Google

2 weeks ago

My valid parking ticket was rejected by two pay stations and the exit reader. The exit help button is non functional. It took four attempts to reach someone by phone. I was eventually told my only option was to pay the lost ticket fee and request a refund for the difference afterward, even though I hadn't lost my ticket. It took me about an hour to get out of the parkade. As a visitor to Edmonton, being trapped with no functional way to pay or get assistance was incredibly frustrating. Impark needs to fix the equipment and h... read more

Taylor Brown 

on Google

5 months ago

Do not park here. Park literally anywhere else, you have been warned. I see I had the same problem other people have had with this place double charging you. I paid $28 at the machine by the elevators due to the overhead signage saying there was no paying at the exit gate, and when I put my slip into the exit gate to be let out, it demanded another $10 for opening. $38 for 3 hours of parking due to broken machines. The cherry on top is that when I called their contact number and pressed 4 for disputes, it said it could not c... read more

Faiq Hussain 

on Google

9 months ago

Their machine is regularly broken and difficult, they don't use an app. The gate is sometimes broken. Please leave immediately after paying because they will void your ticket if you are stuck in line and you stay beyond 10mins. They have only a phone in service that has an operator that you cannot hear and will not let you pass of anything like the above happens. Either way you will be late or stuck. I expect more for the price you pay for. In contrast, other parking lots will enable the gate if only one pay station is out o... read more

D T 

on Google

11 months ago

Even though we had already paid for parking, it wanted us to make an additional payment. As well as, took us 15 minutes to exit with help who kept hanging up on us.