At Your Service Appliance Repair

vicki s. 

on Birdeye

2 years ago

Delays, cancellations, ordered and installed wrong parts. It’s taken from Feb. 8th until March 30th to get freezer light installed. At Your Service canceled three appointments they scheduled with me, with no reason given. First ordered wrong light for freezer. Also ordered and installed wrong part for washing machine (disabling a previously functioning machine). Wouldn’t even acknowledge that there was a problem with the washing machine and refused to come back out. Had to get another company, who installed new (correct pa... read more

Jim W. 

on Birdeye

3 years ago

GE should be ashamed to have this outfit do their warranty work. GE web site farms the job to At Your Service and you wait a week for the service call. The the game begins, they don’t have the part, need to order. You never hear from then again. You call and if they answer they say that 20 boxes of parts have arrived. I am still waiting, been over a month, no response. I finally took the microwave back to Lowes and received a refund. Shame on you GE! 

Erica G. 

on Citysearch

8 years ago

-8 visits total/4 different parts “replaced” with original complaint of little ice/minimal ice production -24 hours of precious PTO time off work for my husband lost due to 12-4pm window option -finished basement water damage due to missed problem since 1st evaluation ($1,400 bid to repair) -March 21st-original call to Whirlpool for appliance repair-I was given At Your Service's info, as they were “Whirlpool Certified” and preferred service company. I contacted them same day for appt. -March 29th-1st service call- defective ... read more

B R. 

on Citysearch

9 years ago

Ultimately my refrigerator was fixed, but it took several visits over 5 months to get it done. I understand the unforeseen failures after fixing one thing only to find another. That happens and there wasn't anything they could have done. My issue is with the customer service. I called dozens of times over this time period each time being told 'I need to ask one of the techs. I'll call you back.' I was never called back. On at least one occasion the parts were not ordered until I called for a 3rd time to get the part delivery... read more

Kandace C. 

on Citysearch

10 years ago

I am very disappointed in this company and am very frustrated. My dishwasher company sent me to them for repair of a warranted product. It has so far taken a month and a half to get parts in that I was told would take 10-12 business days. When I would call after the allotted time to check on the parts, the employees were rude to me. When the parts came in, no one called to schedule an appointment with me as I was told they would. Instead the parts had been in for 4 days before I called them and they scheduled the appointment... read more

Debby V. 

on Citysearch

10 years ago

Avoid this company like the plague! They were on time, that is the only good thing I can say. The serviceman came in, I told him that my warranty company (Assurant) needed him to speak to them if the estimate was over $150….in order for them to cover it. He pulled out the refrigerator, asked me to go get the manual. I put the dog in the bedroom , and went to get the manual….took me less than 5 minutes. When I came back, the fridge was pushed back in and the “diagnosis” was that I had a slow leak in the Freon system, and it h... read more

Jacob H. 

on Citysearch

11 years ago

This company is awful!! Please do not use them and stay CLEAR!!! They are rude, and not helpful. Our tech never showed up to our house for the appointment and now they are refusing to come back out until an entire week later. We have already been waiting on them just to get out here to begin with and now we are having to wait even longer. Please do not waste your time with this company. The office manager is rude and snarky. The owner will not even return calls back so you are stuck dealing with the office manager who does n... read more

Robert B. 

on Citysearch

12 years ago

Absolutely abismal. Avoid them like the plague. This company was assigned to repair our dishwasher by our home warranty company. Their technician came and made the repairs but left the clean water supply detached with a slow leak that soaked my hardwood floors. First call to the owner, Kirby, met with "Yah, I'll call my insurance. If you don't hear from them in a couple of days, call me back." Three calls to Kirby later - no reply. What a clown! Time to place a claim with my homeowner's insurance and pay out the deductible -... read more

Brittany W. 

on Citysearch

12 years ago

I used Brad from this company for many years and now use Richard or Robert and they always fix me up quickly. They are professional, courteous and knowledgeable. I sometimes even leave my garage code for them. The only downside is that sometimes it takes a few days to get them out. Other than that, they are everything I expect from a service company.