Asurion

Jessica Griebenow 

on Google

2 weeks ago

8 out of the 9 agents that I have spoken with so far are very kind and patient, but not a single one knows how to route my call to the correct department. I am now on my 4th phone call, speaking to the 9th agent, all just to process an extended warranty on a phone that they sent as a replacement a few months ago. One agent aggressively questioned me about if I was sure my daughter didn't drop the phone or get it wet, even after explaining that there is no physical damage and that they can inspect it themselves when they rece... read more

Margarito Silos 

on Google

3 weeks ago

Absolutely the worst experience trying to file a claim with an unusable broken phone. It has been 3 days and I still don’t have a replacement. I will not be using this insurance moving forward or recommending to anyone. 

Keyonna Johnson 

on Google

a month ago

Horrible service worst I've ever had 

Brittany Stephenson 

on Google

a month ago

Asurion is the worst company ever!!! I have been with Verizon for 13 years and paid for insurance the the entire time. I recently got a new iPhone 16 Plus but it was stolen 2 months ago so I made a claim for a replacement. I received an email stating I was approved but I needed to pay the deductible first then my replacement device would be shipped to me. The agent that assisted me with my claim told me that I wouldn't be charged any additional fees but if I was it would be on my next phone bill. So I was upset when I receiv... read more