This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Asurion
- Insurance
- Houston, TX
About this business
Location details
10720 W Sam Houston Pkwy N, Houston, TX 77064, Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 11:00 p.m. | |
| Tue | 6:30 a.m. to 11:00 p.m. | |
| Wed | 6:30 a.m. to 11:00 p.m. | |
| Thu | 6:30 a.m. to 11:00 p.m. | |
| Fri | 6:30 a.m. to 11:00 p.m. | |
| Sat | 6:30 a.m. to 10:00 p.m. | |
| Sun | 6:30 a.m. to 10:00 p.m. |
I paid the extra $30 to insure my daughters tablet bought on Amazon. The damage is covered by asurion but they keep telling me I'm not sending them the proper paper work. They've done this 3 times. I was very careful to send in all the required papers, all 3 times. They are hoping I'll give up. I'll NEVER spend extra getting anything insured through them EVER AGAIN!! I'M NOT GOING TO STOP UNTIL THEY HONOR THEIR SIDE. CHEAP SKATES!
Unprofessional and Reckless Driving - TX Plate PCX-6739 I am writing this review to highlight the extremely unprofessional behavior of an Asurion Tech Repair & Solutions driver at the McDonald’s located at 12559 W Lake Houston Pkwy. While I was waiting in the drive-thru, the driver of a white company van (Texas License Plate: PCX-6739) cut me off aggressively to skip the line. It is incredibly disappointing to see an employee using a branded company vehicle to bully other drivers and ignore basic road etiquette just to get f... read more
I had a very frustrating experience with my claim. The agents I dealt with were unprofessional, and the entire process was poorly handled. I lost my iPad and filed a claim with Asurion, which was approved. I paid a $229 deductible, which is quite expensive—especially compared to AppleCare’s $129. After that, Asurion sent a replacement through UPS. However, on two separate occasions, UPS marked the package as delivered when it was not. This forced me to open two different claims with UPS and follow up repeatedly with Asurion.... read more
Sai helped me file a claim with my Verizon phone and set up an arrangement that worked best for my schedule. While still following through with her attempts to up sale as any good business would she did so with compassion and understanding that is a lost art in the customer service industry. I hope this level of professionalism extends through her coworkers as well, if so ASURION has a bright future perfecting a lost art of good business. Sincerely, One Happy Customer.
Been paying for over 2 years consistently, i go to get a new screen my iPhone screen shattered and they won’t cover it! What’s the point? They supposedly switched plans to where you have to add your phone, well 2 years ago they said my monthly subscription will cover “all electronics”
Frequently asked questions about Asurion
How is Asurion rated?
Asurion has a 3.2 star rating with 232 reviews.
When is Asurion open?
Asurion is open now. It will close at 10:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com