Neil H. on BBB
3 years ago
03/31/2017, 14:55 PM
I am writing this review to document the great experience I had with Assured Storm Protection. Upon the recommendation of a friend, I contracted with them for 20 Accordion shutters to replace the old galvanized steel shutters which came with the home when it was built.
My first contact in early February was with the sales representative, Robert who was on time for the appointment and called to confirm around a half hour before his arrival. He was knowledgeable about the product and answered all my questions regarding the few concerns I had.
About 2 weeks later I received a call from Ed, one of the engineers and we made an appointment for him to come to our home to check dimensions and go over the project. Ed was also on time. He spent about 45 minutes measuring each opening and going over the job with me in detail.
I visited the office after the job was measured and I was received by Barbara who was very courteous. She referred me to Massimo, one of the engineers. I let him know that I was changing insurance companies and had to have a new wind mitigation inspection so I needed the job completed by the end of March. Massimo assured me that he would make it happen.
Shortly thereafter I received a call from Rachel who set up the installation appointment for March 28th. She told me that the installation crew would be arrive between 9 and 10 AM.
I called to confirm the installation appointment the day before and was told we were on schedule.
The installation crew arrived at exactly 9:30AM so we were off to a great start.
Paulo and his crew were courteous, professional and careful with patio furniture and surrounding shrubs. Each of the 20 units were installed meticulously and efficiently. All 20 units were installed that day, The old shutter system was removed and carted away. All holes from the old system were caulked as well as the new system. They put back all the patio furniture and vacuumed around the installation before they left.
There was one small clear panel that was supposed to be included on one of the units and for some reason was not. Paulo made a note on his paperwork and the very next day he returned around 4:30 PM and installed the panel.
Being a retired replacement window contractor, I am very much aware of the mechanics of these type of projects. I must say that there were zero issues with the product and the installation provided by Assured Storm Protection. I would highly recommend them for a stress free, professional installation.