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Aspen Fireplace & Patio Inc
- Fireplace Services
- Columbus, OH
About this business
hearth and patio products
Location details
5156 Sinclair Rd, Columbus, OH, 43229, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
terrible customer service would never recommend them They came to fix so I thought they said the unit was 20 years old and finding parts might be hard, said I needed to be patience, ok how patience. they have never been customer friendly. My mother had this unit installed and she said the same thing about there customer service.
Aspen fireplace installed defective electric unit in a fireplace rebuild in my home. The unit is under warranty. However, they refused to pay for the labor to remove the tile and install the new units. They have strung me along for more than one year with no resolution.
I recently called this company to request an evaluation of a gas-log set purchased at and installed by Aspen for the previous owners of my home. When I called I asked for a safety check and general inspection of the gas-log set-up in my fireplace. A pair of technicians arrived and proceeded to turn on the gas, light the pilot light, and pronounce my system working properly. For this "service" I was charged $195. There was no inspection or attempt to clean out the dust in the space, nor replacement of the rock wool. The two m... read more
Frequently asked questions about Aspen Fireplace & Patio Inc
How is Aspen Fireplace & Patio Inc rated?
Aspen Fireplace & Patio Inc has a 4.5 star rating with 214 reviews.
When is Aspen Fireplace & Patio Inc open?
Aspen Fireplace & Patio Inc is open now. It will close at 5:00 p.m.
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