Ashley Furniture Industries Corporate Office

Larry Lord 

on Google

2 weeks ago

Been dealing with Lynnwood WA store, horrible "customer service" have been trying to get the legs for my headboard for almost a month, delivery has been out 3 times and always it's " where's the legs"? Can't call the store and speak with anyone, you get rerouted to "customer service" and corporate is no help at all! 

Stacy Peak 

on Google

2 weeks ago

I will never shop here or the online store ever again. Had been the worst experience and they do there customers wrong and lie to them and. This furniture store needs help. And I will never buy another item from them again. 

Traci Bradley 

on Google

2 weeks ago

I purchased a 5 year protection plan on 4/2/24. I have reached out to submit a claim on my dining table and have been told the policy was cancelled. I still have 3.5 years remaining. Both the warranty company and Ashley deny cancelling the policy. I cannot get either one to talk to each other to re-instate. Ashley has now sent the paperwork to the warranty company 3 times to the wrong email address. I have been trying to resolve this to get my policy re-instated that I paid for for over 2 weeks now. None of the customer serv... read more

Tiffany Lenfestey 

on Google

2 weeks ago

Horrible customer service, will not process an exchange for an Online order. Never shopping there again. I’m even willing to pay any associated fees with re stock or re delivery. 

Val Krupin 

on Google

3 weeks ago

Terrible warranty service and horrible customer service! Bought a chair for my wife in May, 2025 and didn't last long before sagging. Contacted warranty service and they attempted to repair 4 times already and still sagging! Technician was here again two weeks ago and said that he couldn't fix it! No response from repair service yet! Do not buy from this manufacturer! Terrible product workmanship and no satisfaction with repair service! Do not waste your money on repair plan!