This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Ashley
- Retail
- Sioux Falls, SD
About this business
Location details
801 S Highline Pl, Sioux Falls, SD, 57110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
We went in and bought a couch -paid in full in cash -way back in September. We went in because there was a sale and we were very clear that we wanted something in stock that would be delivered in under two months. We are way past the two months and not only have they not met any of the three delivery dates they gave us, they don’t even contact us. We have to contact them to keep getting updates -still do not have the couch. They are refusing to match the sale prices at the time for us to pick something else. They have done N... read more
We bought 4 electronic recliners from the billings mt. store. *************************** was the sales rep that helped us he was awesome. He brought a wheel chair to our car for me, also he gave us a new & better battery for the one that failed. KUDOS to ***** & the store mgr. *******************************
I paid over $1000.00 and have received 0 product and 0 of my money back. The manager stated “there was nothing he could do”.
Business response:
I recently spoke with a new manager who attempted to allow me to use my "expired" store credit of $1,050.00. After an almost two week attempt he informed me since my credit has expired all he can offer me is free delivery and shipping on anything else I purchase in the future. With that being said, due to their "policy" I will not receive a refund/partial refund or any product in place of that credit. The credit has since been removed from my profile stated by this manager, my "name is no longer on it". It was showing up in ... read more
Daniela was fantastic! She was very professional, capable and knowledgable.
Business response:
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! We will let ******* and her supervisors know of your experience!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KB
I purchased some furniture totaling around $2000 in March 2023. Over a week ago my bed broke in half. I received an email from a customer rep requesting the serial number and couple of picture. I sent her the info and i haven't heard from her. Anyway I am very disappointed with the customer service and i need my bed replaced asap. Hello, This is Tikisha with Ashley Furniture reaching out regarding Case We are sorry to hear about your damaged item. If you would please reply with photos of the tag that has the serial number an... read more
Business response:
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding your situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner. Upon receipt of your concerns, we reached out to Homestore Management. We were informed that parts were ordered. Once delivered a technician will be sent to assist with installation. We apologize for the inconvenience. Regards, Ashley Furniture *********** **** Corporate... read more
So far I am happy with the assistance I received purchasing a bed and mattress. The items are back ordered and I haven’t received them yet so I will update later. I have received good assistance so far and Elizabeth was very helpful.
I placed an order for one queen storage bed, mattress , sofa and loveseat , dining table with chairs and 2 chairs for kitchen counter on 09/16/2023. After a month and lot of follow up they delivered half the stuff i.e on 10/14/2023.. and to my surprise they delivered the wrong bed with no storage and with no spring box and asked us to use it for the time being till they deliver the right bed. I told them how do you expect me to use it without spring box .. General Manager of the store replies that he can’t help as he doesn’t... read more
Poor customer service. After paying for a 5 year protection plan. Once I reported it and they refused to fix my issue. I have never been treated like this before Why pay extra for no service?
Business response:
<p>Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding your concerns. We take these matters seriously and want to ensure all issues are resolved in a timely manner. Could you please send an email to**************************************************************************** providing a detailed description of the issue you are experiencing? </p><p>Regards, Ashley Furniture *********** **** Corporate Office KB</p>
Excellent customer service. Wide variety of products to choose from. Purchased bedroom set and dining room set at a very reasonable price
Business response:
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KB
Frequently asked questions about Ashley
How is Ashley rated?
Ashley has a 4.4 star rating with 332 reviews.
When is Ashley open?
Ashley is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com