Ashby Sewing Machine Co

Barbara M. 

on Birdeye

4 years ago

Bought my first embroidery machine at Ashby in August. I've wanted one for several years but never purchased one until now. While shopping around Ashby was the most helpful and answered all of my questions before I went to the establishment. After going to look at the machine, Laura's customer service was excellent and that's when I decided I would purchase it from Ashby. Since that time I have spoken with Laura on several occasions and she's always there when I need her. Kudos to Ashby and particularly Laura. Love my ... read more

Mark 

on Birdeye

6 years ago

GREAT CUSTOMER SERVICE? You've got to be kidding. You must not have met or conducted business with Mark. You must have been serviced by one of the women up front. We've spent thousands of dollars in that store on 2 embroidery machines. My wife took the last machine back for its first servicing, which was suppose to be free, but was charged $137. She paid her money and left. I on the other hand called and told them our feelings and that we won't spend another dime in that store. POOR CUSTOMER SERVICE.