Ascension Illinois - Imaging Hoffman Estates

MkElite 

on Google

3 months ago

Absolutely insane. Hanging up calls then saying oops wrong number then saying wrong hospital and ignoring my request to connect me to imaging department. This is sad. How is this hospital functional ??! 

Erik Williams 

on Google

a year ago

Simply terrible. Recently visited to have an MRI w/w/o contrast done, however I was not able to have both tests due to the incompetence of the radiology tech. When I arrived I informed her of a medication I’m on that can have drug interactions with certain forms of contrast. She was confused and didn’t understand what a drug interaction was, I asked her to speak to the radiologist on call about the medication. Went about the first scan without contrast and then she tried to blindly inject me with a drug without my consent, I... read more

Crystal Killacky 

on Google

a year ago

Called Imaging right now to request a CD of my husband’s X-ray images that he could take to his ortho appt and before I could even finish speaking to request the CD, the woman stated “well who are we talking about here, I don’t know who you are”. I don’t know who you are? Excuse me? Obviously, I know I have to provide my husband’s information. That information was coming. There is a courteous way to ask for information. Extremely rude. Zero customer service skills. 

ANAI 

on Google

a year ago

Disappointed, took my son for appointment, at front desk to register I said thank you got no You're welcome or smile. Went in with doctor I didn't like doctor tone how he talked to my son asking a question to my 13 year old he is shy to speak, didn't answer quickly Doctor sounded mad say do you speak English or not. When my son only speaks English good. My son looked at me embarrassed, If doctor was in bad mood there is no right to be mad at my son for getting shy to speak. I understand they are stressed over to many patient... read more